Chief Operating Officer (COO) for Microsoft focused Cybersecurity Firm at Agile IT

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Expertise, CMMC Compliance, Service Delivery, Operational Leadership, P&L Management, ITIL Processes, Customer Success, Automation Workflows, Project Delivery, Capacity Planning, Evidence Management, Escalation Management, Compliance Workflows, Managed Services, Professional Services, Security

Industry

IT Services and IT Consulting

Description

Company Description Agile IT delivers Microsoft‑centric professional and managed services with a mission to operationalize CMMC for the DIB and protect CUI across cloud and on‑premises estates. What we deliver: Professional Services – Enablement (fixed‑price projects) Managed Services – Security & CMMC Compliance for Microsoft and on‑premises systems Microsoft GCC High Licensing (delivery, onboarding, and lifecycle operations) Complementary Partner Services (co‑delivery and vendor management) Job Description Agile IT is a Microsoft-focused consulting and managed services provider. We help organizations modernize and secure Microsoft 365, Azure, and GCC/GCC-High environments, turning security and compliance into durable, repeatable outcomes for customers. Our mission: CMMC for the DIB. We exist to help the Defense Industrial Base achieve and sustain CMMC compliance so the DoD supply chain can operate securely. The COO will convert this mission into scalable operations by: Building a repeatable, audit-ready operating model that maps CMMC (and NIST 800-171/172) controls into day-to-day managed services on Microsoft cloud platforms. Protecting CUI/FCI through standardized runbooks, control monitoring, and evidence capture embedded in our tooling and delivery. Shortening time-to-readiness for assessments while maintaining continuous compliance (not just point-in-time). Enabling primes and subcontractors across the DIB with right-sized offerings that scale from advisory to fully managed compliance. We're hiring a mission-driven, hands-on COO to lead end-to-end service delivery, transform operations, and scale our CMMC-centric offerings for the DIB. You blend deep Microsoft consulting expertise with MSP/professional-services leadership and have a track record of operationalizing compliance at scale. What you’ll do: DIB/CMMC mission leadership: Own our CMMC program – overseeing readiness assessments, remediation roadmaps/POA&Ms, evidence automation, assessor coordination, and post-assessment sustainment. Translate CMMC/NIST controls into standardized delivery (runbooks, OLAs/SLAs, control ownership, monitoring, reporting). Drive platform-led compliance by integrating evidence and control checks into RMM/PSA tools, Microsoft security tooling, and automation workflows. Service operations & delivery: Lead the Managed Services, Professional Services/Project Delivery, Customer Success, and Operations teams. Implement and mature ITIL processes (incident/problem/change management), KPI dashboards, and continuous-improvement cadences. Standardize Microsoft-centric service offerings (Azure, M365, GCC/GCC-High, security) with clear scoping, pricing, and capacity models. Financial & growth ownership: Own the services P&L – improve utilization, forecasting accuracy, and gross margins. Align delivery capacity with pipeline; partner with Sales/Pre-sales/Finance on pricing, SOW quality, and renewals to ensure profitable growth. People & culture: Build and coach a high-trust, compliance-first delivery organization (Service Managers, PMs, Technical Leads, TAMs). Develop leaders and establish clear accountability and ownership for all services and controls. Customer & partner engagement: Act as executive sponsor for strategic DIB customer accounts and lead resolution of major escalations. Collaborate with prime contractors, technology partners, and assessors to ensure smooth CMMC assessment and sustainment cycles. What success looks like (12–18 months): 100% evidence completeness for managed CMMC customers; ≥ 90% SLA attainment across all services. Time-to-audit-ready reduced by X% (baseline to be determined upon start). Utilization and gross margins improved to target levels while maintaining top-quartile CSAT/NPS. A standardized CMMC service catalog with clear tiering and embedded automation coverage is in place. Qualifications Required Qualifications: 10+ years in technology service delivery, including 5+ years in senior operations leadership (VP/Head/COO) at an MSP or Microsoft partner. Deep, hands-on Microsoft expertise (Azure, Microsoft 365/Intune/Endpoint, Microsoft security stack); experience with Microsoft GCC-High or Azure Government environments strongly preferred. Demonstrated experience with P&L ownership, capacity planning, utilization management, and margin optimization. Strong service-management background (ITIL disciplines); able to design key performance indicators and lead operational cadences. Solid understanding of MSP billing processes (PSA systems, Microsoft NCE) and automation platforms (RMM, API integrators such as n8n, Rewst). Outstanding executive presence with proven escalation management skills for strategic customers. Preferred: Built or scaled a CMMC-aligned managed service or compliance program. Proven CMMC experience delivering compliance readiness, remediation, evidence management, and assessment preparation for DIB/DoD contractors. Experience with automation in compliance workflows (evidence capture, continuous monitoring, GRC tooling), as well as RMM/PSA strategy and runbook automation. Bachelor’s degree, MBA, and/or relevant certifications (e.g., CMMC assessor or practitioner training, CISSP) are a plus. Additional Information Compensation & Benefits: Competitive executive compensation (base salary + performance bonus, with potential equity after first year). Comprehensive benefits package (medical, retirement plan, PTO, professional development). Mission-driven work that directly strengthens the national security supply chain.

Responsibilities

The COO will lead end-to-end service delivery and transform operations to scale CMMC-centric offerings for the Defense Industrial Base. This includes overseeing the CMMC program, integrating compliance controls into service delivery, and managing service operations and financial growth.