POSITION OVERVIEW

The COO is a critical executive-level role that drives the company’s operating capabilities to surpass company goals and guides the company’s workflow strategy and organization of all essential business processes and procedures. The COO oversees the company’s daily functions and develops and implements strategies, procedures, and business plans needed to enhance company growth. The COO has strong leadership skills and the ability to approach business from a creative point of view.

Accountabilities:

• System efficiencies resources
• Special project managemen

ROLE REQUIREMENTS AND QUALIFICATIONS

• Experience in overseeing budgets and expenses
• Business, facility, operations, IT, and HR experience
• Highly organized
• Excellent problem-solving and coordination skills
• Experience managing administrative operations
• Strategic planning and implementation

ROLE EXPERTISE

• Team building skills
• High integrity
• Good decision maker
• Cool under pressure
• Negotiation skills
• Fully vested in the success of the firm
• Accountable
• Effective communication skills
• Written communication skills
• Presentation skills

ROLE FUNCTIONS, TYPICAL DUTIES, AND METRICS (TYPICAL OF THE POSITION BUT ARE NOT ALL-ENCOMPASSING)

Typical Duties (typical of the position but are not all-encompassing)

• Work alongside the CEO to ensure that the corporate strategy is created, managed, and achieved. Establishes operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Work autonomously while ensuring CEO expectations are readily met and exceeded.
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
• Oversee operational staff and activities of the company including HR, Finance, Customer Care, Facilities, and IT. Oversee risk profile while ensuring all regulatory obligations are met.
• Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs.
• Review the efficiency of current business functions, planning changes and updates to day-to-day operations.
• Lead, coach, and motivate direct reports to advance employee engagement and develop a high performing leadership.
• Create new processes and procedures to improve overall company performance.
• Reviews legal guidelines and in house policies to maintain company legality and business ethics.
• Collaborate with other executive team members to set and meet business objectives.
• Ensure all levels of the organization are communicating effectively.
• Execute the vision of the company while integrating every function of the business, creating unity, a healthy leadership team and greater energy for the company.
• Confirm that all key messages are properly and consistently cascaded across the organization.
• Develop leaders at all levels of the organization, serving as mentor and coach to continually grow and develop the overall employee competency level.
• Be a cultural champion. Ensure a consistent model of the company core values, continually aligning and enhancing the culture of the organization to ensure that LM is an amazing place to work where all are welcome.
• Secure the functionality of business to drive extensive and sustainable growth.
• Evaluate performance by analyzing and interpreting data and metrics.
• Translate strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management, and annual operating planning.
• Gather and evaluate information from employees and management on previous training to identify weaknesses and areas that need additional training.
• Monitors company’s financial performance by measuring and analyzing results, corrective actions and minimizing the impact of variances.
• Maintain and build trusted relationships with key clients and customers.
• Create training programs to ensure well trained and balanced employees.

Accountabilities:

• System efficiencies resources
• Special project management