SUMMARY: Responsible for enhancing the organization’s internal processes and infrastructure that will allow the hospice to continue to grow and fulfill its mission. Supports the work of the CEO focusing on the establishment and optimization of day-to-day operations. Review on an ongoing basis services being offered; and develop new programs as needs emerge.

MISSION/AGENCY STANDARDS:

1. Understand and appropriately apply the chain of command in relation to job position and supervision.
2. Know and understand the agency’s mission in relation to own job description.

COMPLIES WITH ALL OTHER POLICIES, PROCEDURES, AND REQUESTS.

1. Recommend and/or supports changes to policies and procedures.
2. Demonstrate knowledge of policies and procedures applicable to own job description.
3. Adhere to policies and procedures. Honors requests of management for interim rules.
4. Support and complies with agency policy regarding the acceptance of gifts.

COMMUNICATION SKILLS:

1. Demonstrate interpersonal understanding and utilize effective communication skills.
2. Utilize listening skills that indicate understanding and promote accurate interpretation of others’ concerns, motivations, and feelings.
3. Recognize the influence of beliefs and cultures on behaviors and accept strengths and limitations in others.
4. Work toward resolution of interpersonal conflicts as they arise.
5. Position departmental communication within the context of the larger organization.
6. Use multiple methods of communication to build a shared vision and mission.
7. Ensure buy-in and ownership of processes and outcomes through participatory decision-making.
8. Regularly read and appropriately apply information to practice.
9. Use words that express respect, patience and understanding in interactions with others.
10. Acknowledge others verbally and nonverbally (eye contact, expression, tone of voice) promptly and courteously.

QUALIFICATIONS:

1. MBA or similar advanced degree and at least 10 years of professional experience overall with experience supervising seasoned staff operating multiple programs, or equivalent combination of education and experience.
2. Strong relationship builder and communicator with experience leading diverse work teams, developing an organization-wide strategy for program excellence, and partnering with the CEO.
3. Demonstrated ability in fiscal and business management preferable in health care and/or not-for-profit setting.
4. Demonstrated knowledge of healthcare policies and reimbursement practices.
5. Demonstrated excellence in both written and oral communications.
6. Current California driver’s license with proof of insurance preferred.
   DEGREE OF TRAVEL: Moderate: may need to conduct site visits of the agency’s various business entities. Attendance at various seminars, conferences and workshops may be required from time to time.
   DEGREE OF DISRUPTION TO ROUTINE, OVERTIME: Moderate degree of disruption to routine. Flexible work hours required relative to agency need.
   SAFETY HAZARDS IN JOB: Moderate eye/ear strain from computer screen/ noise; repetitive motion strain from working on computer.
   Job Type: Full-time
   Pay: $225,000.00 - $250,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

1. Ensure that all program activities operate consistently and ethically within the mission and values of the agency.
2. Provide effective and inspiring leadership, as well as stewardship, by being actively involved in all programs and services. Promote regular and ongoing opportunities for all staff to give feedback on program operations.
3. Lead a high performing team of department directors to the next level by further developing and implementing recruitment, training, and retention strategies.
4. Partner with the CEO to represent the agency with external constituency groups, including community, governmental, and private organizations.