Since 1924, our firm has been a trusted leader in public adjusting, serving homeowners and business owners across multiple Midwest states. With a network of regional offices, we specialize in representing policyholders to maximize their insurance claim settlements for property damage, business interruption, and extra expenses. Our nearly century-long legacy is built on a commitment to operational excellence, exceptional customer service, and deep expertise in navigating the complexities of the property insurance industry. We are seeking a dynamic leader to join our team and drive our mission forward as we continue to grow and innovate in the region.
We are seeking an experienced and strategic Chief Operating Officer (COO) to oversee the daily operations of our public adjusting firm. The COO will be instrumental in enhancing operational efficiency, boosting company performance, and spearheading growth initiatives while ensuring our clients receive unparalleled service. Reporting directly to the CEO, the COO will lead a talented team across multiple departments and locations, leveraging their expertise in operations management and the property insurance industry. This role demands a visionary leader with a proven ability to align operational execution with long-term strategic goals, fostering a culture of excellence and collaboration.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Management, or a related field preferred; an advanced degree (e.g., MBA) is a plus but not required.
• Minimum of 10 years of experience in operations management, with a demonstrated history of leading and scaling teams in a service-oriented industry.
• Some knowledge of the property insurance industry or public adjusting is highly desirable, though not mandatory.
• Proven expertise in technology implementation and process automation, with a track record of enhancing operational workflows.
• Strong financial acumen, including experience managing budgets, interpreting financial reports, and driving profitability.
• Exceptional communication and interpersonal skills, with the ability to build rapport with employees, clients, and external stakeholders.
• Sharp problem-solving abilities and a capacity to make sound decisions under pressure in a fast-paced environment.
• Flexibility to adapt to evolving business needs and thrive in a dynamic, growth-focused organization.

• Operational Leadership: Oversee day-to-day operations across all departments, ensuring smooth execution of claims management and client services while refining policies to maintain efficiency and compliance with public adjusting standards.
• Team Management: Lead and mentor department heads across our regional offices, fostering a collaborative environment, setting performance goals, and promoting a culture of professional development and employee engagement.
• Financial Management: Partner with the Controller to develop and manage the annual budget, track financial performance metrics, and implement strategies to achieve profitability targets and optimize resource use.
• Process Optimization: Assess and enhance workflows, integrating advanced technology and automation to streamline claims processing, improve documentation accuracy, and boost operational efficiency.
• Client Relations: Ensure high standards of customer service by overseeing client interactions, collaborating with the CEO on retention strategies, and addressing escalated issues to maintain strong client relationships.
• Strategic Planning & Growth: Work with senior leadership to shape the company’s growth strategy, identifying new markets and partnership opportunities to expand our footprint in the public adjusting sector.
• Performance Metrics & Reporting: Define and monitor KPIs such as claims resolution times and client satisfaction, delivering regular performance reports to the CEO and board with actionable insights for improvement.