Chief Operating Officer - Fintech Company at Myrtle Management Consultants

Lagos, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Operations Management, Compliance Management, Risk Management, Financial Oversight, Performance Monitoring, Team Building, Customer Experience, Analytical Skills, Problem Solving, Process Optimization, Stakeholder Management, Negotiation, Innovation, Mentorship, Collaboration

Industry

Business Consulting and Services

Description

Company Description Our client is a is a forward-thinking financial technology company dedicated to simplifying and enhancing cross-border payments across emerging markets. They provide secure, seamless, and compliant digital payment solutions that empower individuals and businesses to send, receive, and manage funds globally with ease. Job Description Our client is seeking a Chief Operating Officer who will be responsible for driving operational excellence, scaling the company’s financial technology infrastructure, and ensuring the efficient execution of strategic goals. As the second-in-command to the CEO, the COO oversees all operational, compliance, risk, and customer experience functions—ensuring the business delivers seamless, secure, and compliant cross-border payment services. Key Responsibilities 1. Strategic Leadership Collaborate with the CEO to refine and execute growth strategy across key business units. Translate strategic objectives into actionable operational plans for product, tech, and compliance teams. Drive business expansion across Nigeria and diaspora markets. Identify strategic partnerships with banks, card networks, and payment providers. 2. Operations Management Oversee daily operations including transaction processing, onboarding, and customer service. Implement KPIs and operational dashboards to ensure efficiency and accuracy. Manage integrations with partner banks, switches, and regulators. Oversee vendor contracts, procurement, and service-level performance. 3. Compliance & Risk Management Ensure full compliance with CBN, NDPR, and AML/CFT regulations. Design and enforce internal controls to mitigate financial and cybersecurity risks. Liaise with regulators and legal advisors for license renewals and audits. Maintain operational transparency and reporting to the board. 4. Financial & Performance Oversight Support budgeting, forecasting, and cost optimization strategies. Work with finance leadership to manage operational expenses and revenue efficiency. Monitor unit economics and performance by business line. Prepare periodic performance reports for the board and investors. 5. People & Culture Lead, mentor, and empower a cross-functional operations team. Build a culture of accountability, performance, and innovation. Oversee recruitment, leadership development, and succession planning. Foster collaboration across departments to enhance productivity. 6. Product & Customer Experience Collaborate with Product and Technology teams to optimize app and service performance. Ensure customer satisfaction through efficient onboarding and support systems. Drive rollout of new wallet, card, and payment features. Monitor customer feedback and data insights to refine services. Qualifications Bachelor’s degree in Business Administration, Finance, Engineering, or a related field (MBA preferred). Minimum 10 years of experience, including at least 5 years in senior operations leadership within fintech, banking, or digital payments. Proven success managing large-scale fintech operations and regulatory relationships. Deep understanding of CBN fintech licensing, payment systems, and risk management frameworks. Strong analytical and problem-solving skills with a data-driven mindset. Key Competencies Strategic and operational leadership Financial and analytical acumen Regulatory and risk management expertise Process optimization and automation Stakeholder management and negotiation Customer-centric innovation Team building and change management Additional Information The remuneration is competitive along with other benefits. The Deadline for submission is November 7, 2025. Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted. Further assessments will be required.

Responsibilities

The COO will drive operational excellence and scale the company's fintech infrastructure while ensuring efficient execution of strategic goals. They will oversee all operational, compliance, risk, and customer experience functions to deliver seamless cross-border payment services.