PATIENT EXPERIENCE AND QUALITY ASSURANCE:

• Work closely with clinical leadership to ensure patient care and experience are at the forefront of operational decisions.
• Implement systems for monitoring patient satisfaction and address any operational issues that could impact the patient experience.
• Promote a culture of continuous improvement to enhance the quality of care provided to patients.

SKILLS & KNOWLEDGE

• Deep understanding of the UK healthcare system, including regulations, funding models, and care delivery frameworks.
• Solid experience in financial management, budgeting, and resource allocation in a healthcare setting.
• Ability to think strategically and implement initiatives that drive efficiency, quality, and patient satisfaction.
• In-depth knowledge of CQC regulations, NHS standards, and healthcare compliance requirements.

EXPERIENCE:

A degree in healthcare management, business administration, or a related field is preferred.

PURPOSE OF THE ROLE

The Chief Operating Officer (COO) will oversee and manage the day-to-day operational activities of HCML, ensuring that services are delivered efficiently, effectively, and in compliance with regulatory requirements. The role is integral in driving operational excellence, cost management, and the alignment of operational strategies with clinical and organizational goals. The COO will work closely with the CEO, clinical leaders, and other senior managers to optimize service delivery, quality of care, and financial performance. The span of the role will cover HR, front-line operations, central operations, supply chain and transformation.