Chief Operating Officer at Piedmont HealthCare PA

Statesville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Business Orientation, Executive Leadership Influence, Collaboration, Systems-oriented Thinking, Drive for Success, Leadership Courage, Decisive Decision Making, Leadership Presence, Demonstrated Integrity, Business Analytical Skills, Communication Skills, Financial Acumen, IT Systems Experience, Operational Performance, Quality Improvement, Patient Experience, Team Empowerment

Industry

Medical Practices

Description

Description The Chief Operating Officer (COO) reports to the CEO, is an integral member of the Senior Administrative Leadership Team (SALT) and has leadership responsibility for operations for our large multi-location, multi-specialty medical group that includes ancillary services. Responsibilities include providing the operational and strategic leadership necessary to deliver high-value care (cost, efficiency, quality, and patient experience). The COO is accountable for identifying, planning, and implementing opportunities to optimize operational performance, provider alignment, patient experience, financial performance, and provider and staff engagement. COO empowers leaders and employees at all levels to be innovative and action-oriented while advancing a culture of accountability with clearly established lines of authority and decision-making. ESSENTIAL FUNCTIONS: Actively partners with other C-Suite executives to develop and implement long-range plans, goals, and objectives for the organization and ensures that the strategies and goals of the organization are met collaboratively. Takes ownership of clinical operational objectives and leads the Directors of Operations and their teams to achieve these objectives. This includes establishing the overall strategy, business and operation planning, efficiency, and market growth for the areas of responsibility including for all provider practices/clinical operations and assigned ancillary services. Researches and assesses the competitive market and develops strategies and initiatives to capture potential new markets and lines for additional profitable market growth, in collaboration with the SALT. Partners with the Medical Director to ensure that clinical operations provide safe, coordinated, and high-quality care to patients. Partners with Chief Financial Officer (CFO) to monitor and oversee the cost effectiveness of operations and ensures that all revenue and expense budgets and goals are met each year. Identifies and defines longer range capital plans. Provides leadership oversight to facilities maintenance and remodeling projects and the acquisition of new clinical facilities. Partners with the Director of Human Resource’s office to develop and maintain a culture that encourages excellence and achieves outstanding results in patient, provider and staff satisfaction. Actively supports leadership development, mentoring and succession planning of emerging leaders and selection, professional development and retention of staff. Ensures a culture of recognition and teamwork. Empowers employees at all levels to be innovative and action-oriented while advancing while advancing a culture of accountability with clearly established lines of authority and decision-making. Is visible to providers and facilitates a smooth communication between clinicians and operating executives through operational transparency. Facilitates a culture of trust between administration, providers, and staff. Evaluates and improves current practice operations, policies and processes. Hardwires responsive and proactive operating processes and systems to meet market pressures and growth. Sustains an environment of continuous quality improvement and efficiency, including the identification of concrete performance measures across clinical, service, financial, operational, management and patient satisfaction. Requirements EDUCATION: A Bachelor’s Degree is required. A Master’s Degree in Business Administration, Healthcare Management, or related field is highly preferred. EXPERIENCE: A minimum of 10 years of significant leadership experience in progressively challenging leadership roles. Significant demonstrated leadership success leading management and/or director level teams and a significant scope of indirect reports in a multi-specialty group practice or within an integrated health system. REQUIREMENTS: Demonstrated Strategic Business Orientation: with an understanding of the future direction of healthcare delivery and reimbursement; the ability to motivate and engage others in a common vision in response to such changes. Executive Leadership Influence & Collaboration: demonstrated ability to gain physician and staff support when developing, implementing, and promoting projects, ventures, and programs. A history of seeking out and developing collaborative relationships with internal and external constituencies to accomplish a common goal. Systems-oriented Thinking: with the ability to analyze complex relationships and situations, think outside the box, take action and promote entrepreneurial and innovative approaches to solve problems. Drive for Success: has a demonstrated track record of setting challenging goals for personal and team accomplishment; tenaciously works to meet or exceed those goals; measures progress and derives satisfactionfrom goal achievement and continuous improvement. Proactively identifies and resolves divergent priorities to ensure alignment across the organization. Has a high personal drive to get things done and manages multiple priorities to completion effectively. Leadership Courage and Capacity for Decisive Decision Making: is decisive, willing to choose challenge over comfort, even in the face of incomplete information after allowing time for discernment. Steps up to disagreements and strives to establish common ground. Leadership Presence: personal and professional presence to provide leadership on behalf of the organization internally and within the broader community. Demonstrated Integrity: Genuinely cares about people, communicates openly and honestly to foster trust relationships among colleagues. Walks the talk with professional leadership behaviors and relates well with people at all levels of the organization. KNOWLEDGE AND SKILL REQUIREMENTS: Strong Business Analytical Skill Set: demonstrated history of utilizing operations data to drive decision making and ensure operational processes are measured and optimized. Solid understanding of statistics and ability to interpret operational and other business data to run the business is critical. Utilizes data to develop and execute on key initiatives in partnership with providers, leaders and staff. Superb Communication Skills: excellent written, oral and presentation skills are key to this position along with facilitation, negotiation, and listening skills. The emotional intelligence to know how and when to influence, persuade, direct, challenge and relinquish control is critical for success in executive roles such as COO. Executive Level Financial Acumen: has strong business analysis skills and demonstrates executive level understanding of financial and business concepts consistent with MBA education or equivalent experience: financial management and business development, P&L experience managing a multi-site medical group preferred. Financially astute and highly experienced in using, developing, and implementing benchmarks and other tools that improve operating, financial and service performance. Experience with IT Systems: including electronic health records (EHR) and financial and business analytics software/analysis tools. Ability to add value in making key IT related decisions impacting clinic operations. Experience with EMR conversion or implementation preferred. PHYSICAL/MENTAL DEMANDS: Variety of activities including sitting, walking, bending, reaching. Must be able to stand for 2-4 hours while making presentations. Occasionally push/lift/carry equipment and materials.

Responsibilities

The COO is responsible for providing operational and strategic leadership for a large multi-location, multi-specialty medical group. This includes optimizing operational performance, enhancing patient experience, and ensuring financial performance.