CHIEF OPERATING OFFICER (COO), XLCSSE

Ireland
XL Catlin Services SE (‘XLCSSE’) is an intra-group service provider that employs the majority of colleagues within Europe who deliver services to certain regulated insurance carriers and unregulated entities on an outsourced basis and supports them in meeting their obligations to their respective regulators, boards of directors and clients. XLCSSE supports the AXA XL Division by optimising the deployment of available talent and resources and supports the Division’s expense management and profitability targets.
The COO will be responsible for driving and overseeing the day-to-day business operations and services of XLCSSE. The role is crucial in supporting XLCSSE deliver its strategic and operational objectives.
The COO will report directly to the XLCSSE Chief Executive Officer (CEO).
This is a Central Bank of Ireland Pre-Approval Controlled Function role under the CBI’s Fitness and Probity Regime. Any appointment will be subject to regulatory approvals.
DISCOVER your opportunity

What will your essential responsibilities include?

• Responsibility for overseeing day-to-day operations of XLCSSE business and operations to deliver highly efficient, effective, compliant and truly value adding services.
• Leading the COO Team, you will be required to: monitor and evaluate individual and team performance regularly; foster effective communication and collaboration within the team; promote a harmonious work environment; oversee the training and professional development of team members.
• Responsible for alignment across the XLCSSE management team through running bi-weekly management meetings and continued communication around management of current and emerging issues
• Ensure that XLCSSE is providing services to its clients, the carriers, to the agreed service level standards and key performance metrics and that the foundational KPI framework accurately and efficiently tracks service quality and identifies any issues of which the Carriers should be aware. Manage high quality reporting to the Carriers on service performance. Ensure that appropriate service governance is in place. Oversee reporting for the XLCSEE Branch network.
• Proactively representing XLCSSE with key internal stakeholders (including executive management and Carrier COOs and corporate functions, including HR, Legal & Compliance, Risk, Internal Auditors, Tax and Finance) and key external stakeholders (including Regulators and External Auditors).
• The COO will oversee all aspects of the company’s critical outsourcing arrangements (eg AXA GO).
• Manage and monitor third party (both intragroup and external) service delivery in accordance with agreed services levels and key performance indicators. Cognizant of the increased regulatory demands from the CBI and other regulators, with particular focus on sub-outsourcing and offshoring risks (ESS Poland and India). Ensuring effective oversight of service delivery is in place at all levels of the organization, as well as appropriate challenge to ensure service quality remains at the highest levels.
• Represent XLCSSE at AXA XL divisional and Carrier forums relating to outsourcing arrangements and provide a link between XLCCSE and these governance forums. Monitor the key strategic initiatives and projects in the division and wider group.
• Play a leading role (working alongside Co-Sec, Legal, the CRO and HOC) in the continued enhancement of the governance framework of XLCSSE. This includes ensuring the policies applicable to each of the respective management teams’ functional area are updated and approved in accordance with applicable rules and AXA standards on an annual basis; processes are in place to ensure the CTA is adhered to on all material transactions and contracts; and development of a Governance Manual.
• Working with the CEO and with relevant functions in Risk, Compliance, Legal and Co-Sec to deliver effective and proportionate governance for XLCSSE. Oversee delivery of high-quality papers and materials to all committees (XLCSSE and other Entities). Present these reports to the oversight committees as required and deal with any actions raised. Ensure effective and timely communication and reporting to key stakeholders including the CEO and the non-executive Board members.
• Keep the CEO fully informed, in a timely and candid manner, of the conduct of the day-to-day operations of XLCSSE regarding the achievement of its established goals and of all material deviations from the goals or objectives and policies established by the Board.
• As a member of the executive team in partnership with the CEO, play a key role in the development, implementation and monitoring of XLCSSE’s annual operating and financial plans that support XLCSSE’s medium term business strategy.
• Supporting the CEO in driving alignment across all of AXA XLs regulated and non-regulated service companies in relation to best-in-class service delivery to Carriers in relation to corporate governance and compliance, outsourcing and procurement, reporting and analytics, and control and risk frameworks

SHARE YOUR TALENT

We’re looking for someone who has these abilities and skills:

• Leading Teams: Holds self and team accountable for achieving ambitious results; delegates and uses resources effectively to meet organizational objectives; breaks down silos and gets teams to work together towards common goals.
• Strategic Solutioning: Generates sound and creative solutions to problems; simplifies complex issues to identify the core problem and devises clear strategic solutions.
• Financial Acumen: Understands and applies financial principles and practices relevant to the insurance industry, demonstrating a strong grasp of both financial management and industry-specific financial considerations
• Compliance & Regulation: Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the insurance sector.
• Stakeholder Management and Communications: Builds and manages reciprocal relationships with critical stakeholders for the benefit of the business. Manages and prioritizes external and internal communications related to critical stakeholders,
• Operational Excellence: Provides operational management and support. Interfaces with firm management, sales management and financial areas.
• Analytical & strategic mindset: Leverages business insights to make the best decisions; understands the “big picture” of how decisions and solutions impact the business, other functions, and the bottom line.

• Responsibility for overseeing day-to-day operations of XLCSSE business and operations to deliver highly efficient, effective, compliant and truly value adding services.
• Leading the COO Team, you will be required to: monitor and evaluate individual and team performance regularly; foster effective communication and collaboration within the team; promote a harmonious work environment; oversee the training and professional development of team members.
• Responsible for alignment across the XLCSSE management team through running bi-weekly management meetings and continued communication around management of current and emerging issues
• Ensure that XLCSSE is providing services to its clients, the carriers, to the agreed service level standards and key performance metrics and that the foundational KPI framework accurately and efficiently tracks service quality and identifies any issues of which the Carriers should be aware. Manage high quality reporting to the Carriers on service performance. Ensure that appropriate service governance is in place. Oversee reporting for the XLCSEE Branch network.
• Proactively representing XLCSSE with key internal stakeholders (including executive management and Carrier COOs and corporate functions, including HR, Legal & Compliance, Risk, Internal Auditors, Tax and Finance) and key external stakeholders (including Regulators and External Auditors).
• The COO will oversee all aspects of the company’s critical outsourcing arrangements (eg AXA GO).
• Manage and monitor third party (both intragroup and external) service delivery in accordance with agreed services levels and key performance indicators. Cognizant of the increased regulatory demands from the CBI and other regulators, with particular focus on sub-outsourcing and offshoring risks (ESS Poland and India). Ensuring effective oversight of service delivery is in place at all levels of the organization, as well as appropriate challenge to ensure service quality remains at the highest levels.
• Represent XLCSSE at AXA XL divisional and Carrier forums relating to outsourcing arrangements and provide a link between XLCCSE and these governance forums. Monitor the key strategic initiatives and projects in the division and wider group.
• Play a leading role (working alongside Co-Sec, Legal, the CRO and HOC) in the continued enhancement of the governance framework of XLCSSE. This includes ensuring the policies applicable to each of the respective management teams’ functional area are updated and approved in accordance with applicable rules and AXA standards on an annual basis; processes are in place to ensure the CTA is adhered to on all material transactions and contracts; and development of a Governance Manual.
• Working with the CEO and with relevant functions in Risk, Compliance, Legal and Co-Sec to deliver effective and proportionate governance for XLCSSE. Oversee delivery of high-quality papers and materials to all committees (XLCSSE and other Entities). Present these reports to the oversight committees as required and deal with any actions raised. Ensure effective and timely communication and reporting to key stakeholders including the CEO and the non-executive Board members.
• Keep the CEO fully informed, in a timely and candid manner, of the conduct of the day-to-day operations of XLCSSE regarding the achievement of its established goals and of all material deviations from the goals or objectives and policies established by the Board.
• As a member of the executive team in partnership with the CEO, play a key role in the development, implementation and monitoring of XLCSSE’s annual operating and financial plans that support XLCSSE’s medium term business strategy.
• Supporting the CEO in driving alignment across all of AXA XLs regulated and non-regulated service companies in relation to best-in-class service delivery to Carriers in relation to corporate governance and compliance, outsourcing and procurement, reporting and analytics, and control and risk framework