Chief Operational Officer (m|w|d) in Mainz at COFACE NORTH AMERICA

Mainz, Rhineland-Palatinate, Germany -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Leadership, Strategic Execution, Operational Excellence, Process Simplification, Lean Methodology, Continuous Improvement, Transformation Management, Digitalization, Change Management, Automation, AI Use Cases, Governance, Quality Assurance, Budget Ownership, Customer Experience (CX), Shared Services Centre (SSC) Scaling

Industry

Insurance

Description

Company Description At Coface, we make trade happen everyday. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions. Shape the future of trade with us. Join our Happeners! Job Description What You Can Expect in Your New Role You lead our operations function, drive business simplification and turn our strategy into concrete execution, monitoring the impact. ✔️ Lead & steer: Strategic execution focus and hands‑on operations leadership; establish & deliver ambitious operations‑related KPIs ✔️ Operational Excellence: Simplify, standardize, and scale processes; drive Lean & continuous improvement ✔️ Transformation & Digitalization: Run large programs & improvement projects (digitalization, harmonization, efficiencies); roll out new systems/tools with strong change management ✔️ Automation & AI: With Business Technology (BT), identify real use cases, prioritize, and scale; steer regional tech investments ✔️ Governance & Quality: Ensure compliance, quality, productivity; measure and track impact ✔️ Group & international: Align with group standards, establish local guidance; collaborate with international COO peers ✔️ Scale our SSC (Shared Services Centre): Bundle tasks, shift activities, define SLA/KPI with functional teams, increase efficiency; orchestrate Region and SSC activities ✔️ Customer Experience (CX): Oversee key CX indicators and lead action plans to improve end‑to‑end experience, including strengthening our Client Services capabilities ✔️ Own the budget for operation function and regional digital projects ✔️ Partner closely with CEO, Finance, Risk, HR, IT/BT, commercial team and all other regional functions, as well as with global stakeholders Qualifications What Sets You Apart ✔️ 10+ years of leadership in Operations/Transformation ✔️ Proven Operational Excellence/Lean background (ideally Lean Six Sigma certified) ✔️ Strong Operations & Quality expertise; large‑scale change/transformation track record ✔️ International experience in matrix/global setups ✔️ Data‑driven, clear communicator, hands‑on, resilient ✔️ Background in Finance, Banking, Insurance, or Private Equity is preferred ✔️ Fluent in German & English At Coface, we are fully committed to promoting equal opportunities and preventing discrimination. We warmly welcome applications from people of all ages, genders, sexual orientations, religious beliefs, skin colours, and individuals with disabilities. Additional Information Fair Company Siegel Coface Benefits ✔️ Flexible working hours ✔️ 30 days of annual leave plus Christmas Eve and New Year’s Eve off ✔️ Diverse and varied projects ✔️ Company pension scheme and an in-house daycare centre in Mainz ✔️ Comprehensive training catalogue with individual development plans, plus tailored learning opportunities for continuous personal growth ✔️ Equipment for mobile/remote working ✔️ Various team and company events to support a healthy work–life balance ✔️ Open-space office concept with plenty of meeting and focus rooms ✔️ On-site cafeteria offering freshly prepared meals every day ✔️ Job bike programme, regular health & wellbeing initiatives, and access to EGYM Wellpass Department: Other - 014 Contract type (job boards): unbefristete Festanstellung

Responsibilities

The role involves leading the operations function, driving business simplification, and executing strategy while monitoring impact through ambitious KPIs. Responsibilities include overseeing operational excellence, transformation projects, automation/AI initiatives, governance, and scaling the Shared Services Centre.