THE GAME CHANGERS:

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.
Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.

THE PURPOSE:

The Chief Operations & Delivery Officer (CODO) leads the strategy and execution of core operations and delivery for AP+, ensuring the organisation delivers on its purpose to serve the public interest through safe, efficient, and innovative payment infrastructure.
This newly created role is accountable for the performance and resilience of core enterprise operations, ensuring teams are equipped to deliver high-quality, compliant, and customer-centric outcomes, while continuously improving alignment, effectiveness, and risk management.
As a key member of the Executive Leadership Team, CODO partners with other executives and beyond to align operational execution with enterprise strategy, optimise resource allocation, and embed accountability, adaptability, and operational excellence within the AP+ culture. The CODO plays a critical role in ensuring operational decisions reflect AP+’s Purpose, Values, and Risk Appetite Statement, while creating a psychologically safe, inclusive, and high-performing team environment.

THE CORE ACCOUNTABILITIES OF THE ROLE WILL INCLUDE:

• Leadership and Vision - Provide enterprise-wide leadership that drives strategic alignment, operational resilience, and purpose-led performance across AP+.
• Culture and Talent - Foster a high-performing, inclusive culture that builds future capability and supports transformation through strategic talent practices.
• Strategy and Planning - Shape and execute integrated operational strategies that enable AP+’s overall strategy and public interest mandate.
• Delivery and Execution - Ensure operational excellence and strategic delivery through effective governance, resource optimisation, and performance management.
• Risk and Compliance - Embed a proactive risk culture and ensure compliance across operations, safeguarding AP+’s integrity, continuity, and reputation.
• Innovation and Adaptation - Champion innovation and digital transformation to futureproof AP+’s operational capabilities and enhance customer outcomes.

THE CAPABILITIES NEEDED TO BE SUCCESSFUL FOR THIS ROLE ARE:

• Relevant degree (or equivalent experience) in business management
• 8+ years of experience in a senior operational management position with a proven record of success.
• Professional qualifications in operations excellence such as lean, six sigma or process optimisation and proven results in driving business optimisation strategies and methodologies.
• Demonstrated excellence as a leader, particularly in building high performing, inclusive, motivated and aligned teams
• Understanding of and experience managing regulatory issues as they relate to the financial services, payments and/or infrastructure industries.
• Exceptional verbal, written, and visual communication skills.
• Knowledge of the payments technology, IT systems and the financial services and banking industry.
• Familiarity with regulatory requirements as determined through mechanisms such as SOCI, PFMI and FAR.
• Executive experience in payments and technology products.
• Working knowledge of applications of AI that drive operational excellence.
• Strong commercial acumen.