Chief Operations Officer - Leasing Sector at Tailor and Fox

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations, Contracting, KYC, Onboarding, Customer Service, Process Re-engineering, Change Management, Stakeholder Management, Risk Management, Compliance, Performance Management, Leadership, Automation, Regulatory Fluency, Lean, Kaizen

Industry

Human Resources Services

Description

Our client is a leading international company in the leasing sector. In order to strengthen its local structure, it has entrusted us with the search for the following professional profile: CHIEF OPERATIONS OFFICER - LEASING SECTOR The role will own the end-to-end post-approval journey from credit approval to customer activation: contract drafting & issuance, KYC controls, customer communication, onboarding and servicing. The COO will stabilize, structure and scale a multi-site team, driving standardization, automation and SLA discipline to minimize lead-to-service time and elevate quality. Main responsibilities: Operations & Contracting: Standardize templates and workflows; ensure timely, error-free contract drafting, printing / e-sign, and archiving; increase STP and digital signing adoption. KYC & Onboarding Controls: Ensure robust customer due diligence, ongoing monitoring, and audit-proof documentation aligned with Italian and EU regulation. Customer Service: Build a proactive service model with clear SLAs, first-contact resolution and complaint handling aligned to regulatory expectations. Process Re-engineering: Map and redesign E2E processes (equipment, transport, and real estate leasing), eliminate manual steps, deploy automation / RPA where sensible. People & Organization: Shape the org design and span of control; set clear RACIs and performance metrics; coach managers and team leaders. Change & Stakeholder Management: Align two legal entities on one way of working; communicate clearly upward and across functions (Sales, Credit, Risk, Legal, IT). Risk, Compliance & QA: Embed controls by design; meet Bank of Italy expectations; enforce segregation of duties, 4-eyes checks, GDPR, sanctions screening. Performance Management: Install daily / weekly huddles, visual management and KPI dashboards; drive continuous improvement. Requirements: Background: 10 + years in Operations for financial services / leasing or adjacent asset-based finance. Proven leadership of operations with turnaround / transformation track record. Deep process expertise in contracting, KYC / AML onboarding, customer service; strong regulatory fluency (Bank of Italy supervision, GDPR, sanctions). Toolbox: Lean / Kaizen, workforce management, SLA design, queueing basics, root-cause analysis; familiarity with e-sign, workflow / BPM, RPA. Stakeholder strength: Tough but fair; able to reset norms, handle resistance, and communicate crisply with team, senior leadership and frontline. Languages: Italian (native) is mandatory. English is mandatory. French is a plus. Education: Bachelor’s / Master’s in Business, Engineering, Economics or similar. Place of work: Milano (hybrid).

Responsibilities

The COO will oversee the entire post-approval journey, ensuring efficient contract management, KYC controls, and customer service. They will also focus on process re-engineering and performance management to enhance operational efficiency.