Chief Operations Officer at Triple Zero Victoria

Burwood East, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

365000.0

Posted On

21 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Emergency Services, Operational Coordination, Workforce Management, Organizational Change, Training Development, Multi-Agency Coordination, Data Analytics, Performance Systems, Trust Building, Strategic Planning, Cultural Development, Communication Skills, Regulatory Compliance, Innovation, High-Reliability Organizations

Industry

Government Administration

Description

Reports to Chief Executive Officer 1000+ operational staff 3x Emergency Communications Centres SES 2 Band: estimated range $300,000 to $365,000 TRP Triple Zero Victoria TZV is the critical link between the Victorian community and the State's Emergency Services Organisations, providing Victoria's 24-hour Triple Zero emergency call-taking and dispatch service for Ambulance Victoria, Victoria Police, Fire Rescue Victoria, Country Fire Authority, and Victoria State Emergency Service (SES). Operating from three State Emergency Communications Centres located at Burwood East (head office), Williams Landing and Ballarat. TZV's 1000+ Emergency Communications Officers deliver exceptional outcomes 24x7x365 to the community and emergency services partners. Position Overview The Chief Operations Officer (Executive Director, Operations) is responsible for the leadership and delivery of TZV's State Emergency Communications Centres encompassing call-taking, dispatch, operational coordination, technology and workforce management. This role ensures that TZV's services are consistently high-performing, resilient, interoperable and future-focused, supporting the safety of every Victorian. You will provide strategic leadership in the provision of key services: Triple Zero call-taking from the Victorian community and dispatch/emergency responder support services for Victoria Police, Ambulance Victoria, Fire Rescue Victoria, Country Fire Authority and Victoria State Emergency Service. Working with the broader Executive Leadership Team, you will ensure high-quality and innovative service delivery that meets all quality and operational performance targets. This leader plays a pivotal role in TZV's leadership of emergency management for the broader sector, driving operational excellence and supporting the achievement of strategic goals. You will connect people with strategy, lead 1000+ talented professionals delivering exceptional outcomes around the clock, and establish an executive communications services leadership team that achieves a high-performance culture balancing performance expectations with an engaging people experience. Your Experience and Attributes Significant experience leading large frontline operational teams within emergency services Experience working within or alongside emergency management frameworks and multi-agency coordination groups Executive level experience in delivering critical services in a highly regulated environment Strong capability in workforce management, training and organisational culture development within complex industrial environments and multi-sector enterprise agreements Extensive experience delivering organisational change and building trust in complex unionised environments Outstanding leadership capabilities to run 24/7 operations and dispatch centres in multi-site and complex environments Innovative approach to develop and execute strategic operational plans, and drive future-readiness in high-reliability organisations High-level engagement skills with the ability to build trust and influence across government, agencies, industry and communities Understanding of emergency communications platforms, dispatch technologies, data analytics and performance systems Commitment to the Victorian Public Sector values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights Demonstrated broad leadership capability preferably in the public sector Applicants must demonstrate a commitment to provide highly visible leadership at each of the three State Emergency Communications Centres located at Burwood East (head office), Williams Landing and Ballarat. It is expected that the COO will operating 3 days+ per week from Burwood East and allocate other days at the Williams Landing and Ballarat sites. How to Apply Applicants are strongly encouraged to review the Candidate Briefing Pack prior to lodging queries/applications. Documents are available at https://peterwilliampartners.com/tzv-chief-operations-officer Enquiries may be directed to: Dean Unkles, Managing Director, Peter William Partners +61 433 822 718 | dean@peterwilliampartners.com.au Applications must include a resume and a one-page cover letter outlining your interest, relevant expertise and your commitment to the locations and travel. Responses to key selection criteria are not required but may be requested at a later stage of the assessment process. Applications to be emailed as MS Word or PDF to info@peterwilliampartners.com Queries close: 5pm AEDT Thursday 15th January 2025 Applications close: 5pm AEDT Sunday 18th January 2025 We encourage candidates to submit applications in advance of the close date. Applicants must be either an Australian Citizen, Permanent Resident or hold a valid working visa. Incomplete applications will NOT be acknowledged. Peter William Partners have been exclusively retained by Triple Zero Victoria to deliver this executive search. Any unsolicited applications will be redirected to Peter William Partners and managed via the campaign. If you experience any difficulty in lodging your application online, please contact info@peterwilliampartners.com#S-DNI

Responsibilities

The Chief Operations Officer is responsible for the leadership and delivery of TZV's State Emergency Communications Centres, ensuring high-performing and resilient services. This role involves strategic leadership in call-taking and dispatch services for various emergency responders in Victoria.