Chief Operations Officer at Wilhite Rose and Roberts PC

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

250000.0

Posted On

11 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Scalability, Process Discipline, Strategic Execution, Scorecard Metrics, Data Management, AI Enablement, Unit Economics, Client Experience, Organizational Alignment, Change Management, Systems Thinking, Executive Collaboration, Accountability, Performance Management, Leadership Development

Industry

Law Practice

Description

Description The Chief Operations Officer (COO) serves as a peer member of the firm’s executive leadership team operating under an EOS (Entrepreneurial Operating System) framework. The executive team collectively leads firm strategy and execution. The COO is accountable for operational excellence, scalability, process discipline, and measurable performance across all practice areas and locations. The COO partners with executive peers to translate firm strategy into operational outcomes, including reduction of cycle time, time-on-desk, cost per case, and improvement of client satisfaction. Executive Governance – EOS Structure Level 1 – Vision & Governance: Partners / Executive Committee set long-term direction, capital priorities, and strategic objectives. Level 2 – EOS L10 Executive Team (Peer Model): • Chief Operating Officer (COO) • Chief Information Officer (CIO) • Chief Financial Officer (CFO) • Chief Marketing Officer (CMO) • Chief Human Resources Officer (CHRO) • Chief Sales Officer (CSO) • Chief Legal Officer (CLO) The L10 team meets weekly to review scorecards, solve issues (IDS), align priorities, and execute quarterly rocks. No single executive leads the team hierarchically; the COO is responsible for operational domains while strategic direction remains shared. Level 3 – Department Execution Tier: Operations departments heads, i.e. Managing Paralegals and similar positions report operationally to the COO and execute defined KPIs and workflows. Attorneys report legally to the CLO. Core Responsibilities Enterprise Operations Leadership • Standardize workflows and operating procedures across departments and states. • Design scalable systems to support growth and consistency. • Drive clarity, accountability, and execution discipline. Strategic Execution (EOS Discipline) • Participate in L10 leadership cadence. • Own operational scorecard metrics. • Lead execution of assigned quarterly rocks. • Translate enterprise goals into departmental action plans. Performance & Data Management • Develop and maintain operational KPIs. • Ensure consistent data definitions and reporting accuracy. • Drive accountability through measurable outcomes. Technology & AI Enablement (with CIO) • Identify opportunities where technology and AI reduce cycle time, time-on-desk, and cost per case. • Ensure measurable ROI and adoption. Financial Alignment (with CFO) • Improve unit economics and margin discipline. • Align staffing capacity with demand forecasts. Client Experience & Service Standards (with CSO) • Establish communication protocols and service-level expectations. • Improve satisfaction metrics and service recovery processes. People & Organizational Alignment (with CHRO) • Clarify roles and accountability. • Support performance management and leadership development. AI & Technology Framework (Peer Model) Technology and AI initiatives will focus on measurable business outcomes: • Reduce case cycle times • Reduce time-on-desk per case • Lower cost per case • Improve client satisfaction All deployments require governance, quality control, and performance measurement. Compensation and Benefits Base Salary: $200,000 – $250,000 Performance Bonus: TBD Bonus metrics aligned with operational performance, financial discipline, technology adoption, and client satisfaction outcomes. Comprehensive benefit offerings Medical, dental, vision Flexible Time Off 401k with match Dog friendly campus Requirements Experience: • 7+ years senior operations leadership • Law firm or professional services experience preferred • Proven enterprise transformation leadership Competencies: • Executive collaboration within peer leadership model • Systems thinking and process engineering • Data-driven management • Change management expertise • High integrity and professional maturity Core Values: · Committed – fearless, driven, accountable, resilient · Mindful – measured, prudent, critical thinking, results oriented problem solvers · Agile – continually improve, love to learn, flexible, creative · Collaborative – kind, authentic, FUN, compassionate, team player who loves to win

Responsibilities

The Chief Operations Officer (COO) is responsible for driving operational excellence, scalability, and process discipline across all practice areas, partnering with executive peers to translate firm strategy into measurable operational outcomes. Key duties include standardizing workflows, owning operational scorecard metrics, developing KPIs, and leading technology/AI enablement initiatives for business improvement.