SKILLS, KNOWLEDGE, EXPERIENCE REQUIRED:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• Excellent knowledge of tools and technology related to end-user devices (i.e. MS Office packages, email client, computer drivers, workstations and laptop external devices);
• Excellent troubleshooting skills in LAN / WAN and client / server environments;

• Supporting the effectiveness and efficiency of Assigned IT Services in the area of responsibility (Operations & Lifecycle Management), such as Managed Devices, REACH Mobile Workspace, Print/Scan/Copy, and Enterprise Managed Mobility Devices throughout the service lifecycle, participating in each function as well as coordinating and communicating between support and service provider under the guidance of Section Head and Team Leader.
• Providing and coordinating expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure Assigned services remain operational to guarantee compliance with defined SLAs and ensure that the Assigned services remain operational on the state-of-art established and agreed.
• Maintaining working knowledge of the most recent technology developments.