Chief Product Owner CRM at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Strategy, Product Ownership, Institutional Banking, Data Governance, Agile Methodology, Stakeholder Management, AI Implementation, Client Data Management, Digital Transformation, Vendor Management, Roadmap Execution, Risk Management

Industry

Financial Services

Description

Join Us as Chief Product Owner - CRM What’s the role? Institutional Banking | Data, Digital & AI Westpac Institutional Bank is investing in a next-generation CRM platform to transform how we manage and grow relationships with corporate and institutional clients. We are seeking a Chief Product Owner – CRM to define and lead this critical capability at the intersection of data, digital, and AI. Reporting to the GM, Data, Digital & AI, this role owns the end-to-end vision, strategy, and delivery of an enterprise CRM that becomes the system of engagement for bankers and a foundational asset for client insight, growth, and risk management. Key Responsibilities: * Define and execute the CRM product strategy and roadmap for relationship-managed clients * Lead end-to-end delivery of a scalable, AI-ready CRM platform * Create a single, trusted view of client—driving data quality, governance, and integration across core systems * Embed actionable insights and next-best actions directly into banker workflows * Drive adoption and behavioural change across frontline teams * Partner across business, risk, compliance, and technology to deliver secure, compliant, and high-impact outcomes * Manage key technology vendors and platform partners What do I need? * Proven experience leading CRM or complex data/digital products in a regulated environment * Deep understanding of institutional banking / corporate client lifecycle * Strong product ownership capability—strategy, prioritisation, and execution at scale * Experience delivering large transformation programs (agile environments) * Expertise in data platforms, governance, and client data management * Strong stakeholder leadership with the ability to influence at executive level * Exposure to AI-enabled use cases and embedding insights into workflows Create your future today To get started, simply click on the APPLY or APPLY NOW button We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/]. We’re all about helping our people grow and succeed. Whether you’re a current employee, trainee, or intern, we’re committed to your career development Check out our FAQs and internal support resources here. [https://aus01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsm2.sn.westpac.com.au%2Fesc%3Fid%3Dkb_article%26table%3Dkb_knowledge%26sysparm_article%3DKB0082217%26sys_kb_id%3D06a3158c934d5a1035b8bbc47aba1009%26spa%3D1&data=05%7C02%7Cbradley.monks1%40westpac.com.au%7C619b621b6002443ff52f08dce131bf8a%7C57c64fd466ca49f5ab382e67ef58e724%7C0%7C0%7C638632850985687958%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=UAFiSCoUqFDB%2F46rE%2FQACVYPf85AwJ2Vn5%2BXAMeV3Jc%3D&reserved=0]

Responsibilities

Define and lead the end-to-end vision and strategy for a next-generation enterprise CRM platform for institutional banking. Drive the delivery of an AI-ready system that integrates client insights and improves banker workflows.