WHY WE NEED YOU

Springboard Collaborative invites experienced, high-achieving, and passionate candidates to apply for the position of Chief Product and Service Officer (CPSO). The CPSO is responsible for optimizing the value we deliver to our students, families, and partners by owning the overall design, implementation, and effectiveness of Springboard products and services. A successful candidate will have experience in managing large (20+) teams, developing and driving product/service roadmaps, and implementing high fidelity services in early education classrooms.
Springboard Collaborative closes the literacy gap by closing the gap between home and school. We coach educators and family members to help kids learn to read by 4th grade. Springboard envisions a world in which parents and teachers work together, rather than in isolation, to accelerate student learning. The CPSO supports this goal by continuous product improvement that fuels academic development and meets the evolving needs of teachers, parents, and students.

The CPSO is a member of the Springboard Leadership Team and reports to Springboard’s President. The position will lead the following teams:

• Curriculum and Instruction (evaluate, develop, integrate, and implement curricular and instructional tools as a part of an instructional framework)
• Product Engineering (develop and improve the customer-facing technology that supports Springboard programs)
• Program Operations (analyze and report on org-wide and partner-level impact, and manage program and product operations)
• Product and Program Success (service design, development, and high-impact service delivery)
• Product Lifecycle Governance (establish cross-functional ways of working to progress work through the development lifecycle, govern investment decisions and key performance indicators to ensure a good pace of execution)

This is a great opportunity to support an entrepreneurial team to maximize the impact of a rapidly growing organization. You can read more about the responsibilities, goals, competencies, and experience requirements below. We’d love to have you join us!

THIS IS IMPORTANT

We are an equal opportunity employer. Diversity is more than a commitment at Springboard Collaborative—it’s at the core of what we do and how we do it. No one can solve a problem better than those who experience it firsthand. That’s why Springboard aspires to hire a diverse team that is representative of the marginalized communities we serve.
We also know that having a diverse workforce makes for a better workplace. Springboard’s hiring process seeks individuals who value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, etc.
Finally, if you’re passionate about an open role, we encourage you to apply— even if you don’t meet 100% of the qualifications listed in the job description!

YOU DRIVE BETTER IMPACT AND EXPERIENCE THROUGH PRODUCT AND SERVICE DESIGN AND CONTINUOUS IMPROVEMENT

• Own the definition, measurement, and analysis of program impact and experience to understand current performance, inform strategy, and drive future improvement. Discover/diagnose, prioritize, and operationalize product improvements. Continuously monitor and evaluate the performance of Springboard’s product and make data-driven decisions to drive learning outcomes.