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Chief Specialist at Knowledge and Human Development Authority
Dubai, Dubai, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

13 Jan, 27

Salary

50000.0

Posted On

15 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Information & Data Services

Description
  • Lead end-to-end service design initiatives, from discovery and requirements gathering through to implementation and continuous improvement.
  • Conduct customer research, stakeholder interviews, journey mapping, service blueprinting, prototyping, and testing.
  • Translate customer insights, business requirements, and strategic priorities into innovative and practical service solutions.
  • Identify pain points, opportunities, and areas for service enhancement across customer journeys and internal processes.
Responsibilities