Roles and ResponsibilitiesStrategyDevelop and implement strategic plans for service provider performance, compliance, and digital integration in alignment with RTA’s licensing vision and innovation roadmap.
Conduct benchmarking studies and impact assessments to evaluate service provider performance against global best practices and internal KPIs.
Design and refine evaluation frameworks for service providers, including risk-based scoring models and performance improvement protocols.
Lead the development of long-term strategies for service delivery enhancement, including automation, smart monitoring, and customer journey optimization.
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