Chief Steward

at  BC Ferries

Job Description :

SKILLS AND QUALIFICATIONS:

• A minimum 2 years of experience in a leadership role overseeing employee development of a diverse team is preferred,
• University/College degree in business, human resources or hospitality is an asset,
• Past demonstrated success in the food and beverage, hospitality or another customer service centric industry would be strongly preferred,
• Must be able to read, write & speak English fluently,
• Must be knowledgeable in labour cost control,
• Computer literate across various platforms including Microsoft Word, Excel.
• Known for working cohesively as part of a team; coupled with ability to coach, train, counsel and encourage employees,
• Highly responsible & reliable with a demonstrated capacity to work under extreme pressure in a fast paced environment,
• Ability to focus attention on guest needs, remaining calm and courteous at all times,
• Proficient in budgeting and forecasting,
• Keen acumen in business writing and presentation skills, as well as strong project management skills,
• Strong interpersonal, organizational and problem solving abilities,
• Flexible to work variable shifts; evenings, weekends and holidays.

• Ensure passenger and employee safety is at the forefront of our business by leading including leading a safety focused team with process review, awareness and implementation on new initiatives and directives,
• Model exemplary customer service to both internal and external customers by using timely and appropriate problem solving techniques to address a variety of possible; and at times unexpected; issues,
• Strong capacity to act independently within a dynamic operation,
• Deploy your crew appropriately to meet operational, regulatory and business requirements for the various areas including: catering, retail, baggage handlers and janitorial,
• Identify and implement strategies to improve quality of service, productivity and profitability,
• Manage labour and expenses within the approved budget under the direction of the Senior Chief Steward,
• Lead and manage a diverse team in all aspects of the business, with particular focus on creating developmental plans, mentoring staff and guiding the performance management process as required,
• Strengthen the department by empowering all members to contribute ideas of innovation and continuous improvement across environmental, employee engagement and financial areas,
• Work in a team environment by respectfully engaging with various departments; encouraging collaboration as required,
• Attend departmental and operational meetings as requires.