Chief Technician (Provisioning and Hosting) for NATO with security clearanc at WLG

Mons, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Virtualization Skills, Guest Operating System Competence, Containerization, Cloud Operations and Management, Infrastructure as a Code, Collaboration and Communication, Documentation and Process Development, Communication Skills, Availability and Incident Response

Industry

Financial Services

Description

Would you like to join the leading international intergovernmental organization? NATO's operational readiness is powered by a resilient, agile, and secure digital core. As the Chief Technician for Provisioning and Hosting, you will be the technical cornerstone of our Infrastructure as a Service (IaaS) capabilities. You are not just maintaining systems; you are engineering the foundation upon which NATO's command, control, and intelligence applications run - spanning on-premises data centers, private clouds, and public cloud environments. Responsibilities: Daily Operations and Maintenance: Guarantee seamless operation and upkeep of NISC IaaS Services, regardless of whether they are hosted on-premises, in private clouds, or public clouds. Perform system administration tasks for other IaaS-related assigned systems. Troubleshooting and Issue Resolution: Identify and troubleshoot issues promptly, assisting in their timely resolution. Change Management and Documentation: Follow change management processes diligently. Update network topology diagrams and the Configuration Management Database (CMDB) after installing new components or decommissioning old ones. Strategic Support and Coordination: Provide advice and support to the IaaS Service Area Owner (SAO) and Service Delivery Managers (SDMs) throughout the entire capability lifecycle. Foster close and coordinated ties with IaaS management to ensure harmonized efforts and synchronized outcomes across all activities. SLA Compliance and Process Development: Monitor compliance with Service Level Agreements (SLAs). Contribute to the development of processes, procedures (SOPs), and Standard Operating Instructions (SOIs) for IaaS services. Reporting and Communication: Prepare reports, briefings, position papers, and presentations for senior management during project development and implementation phases. Essential Qualifications & Experience: Educational Background: Higher vocational training in a relevant discipline with 4 years post-related experience. Or a secondary educational qualification with 6 years post-related experience; Technical Expertise: -Virtualization Skills (IaaS): Demonstrated practical knowledge and hands-on experience of IaaS, including both physical and virtual servers, VMware hypervisor, and storage devices. Proficiency in managing software-defined storage systems, particularly vSAN. VMware Cloud Foundation as a bonus. -Guest Operating System Competence: Comfortable working with both Linux and Windows operating systems, including hardening and patching. -Containerization: Knowledge of at least one containerization solution, such as OpenShift, Docker, Kubernetes, or Tanzu. -Cloud Operations and Management: Practical experience in private and public cloud environments, covering IaaS, PaaS, SaaS, and cloud monitoring and optimization. -Infrastructure as a Code: Knowledge and Hands on experience on Ansible and Terraform coding and automation will be a bonus. Collaboration and Communication: - Exceptional ability to function effectively within a team, provide IT support, and resolve technical issues. - Willingness to stay updated on advancements in IaaS technologies. Documentation and Process Development: - Proficiency in documenting current designs and configurations. - Ability to create and maintain Standard Operating Procedures (SOPs) and training materials. Communication Skills: Outstanding verbal and written communication skills. Availability and Incident Response: Willingness to respond to IaaS incidents even outside regular working hours. Desirable Qualifications: - Industry certifications related to virtualization, Linux operating systems, cloud, and containerization technologies. - Previous work experience in a service provisioning organization. - Familiarity with the responsibilities and structure of the North Atlantic Treaty Organization (NATO). If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.

Responsibilities

The Chief Technician will ensure the seamless operation and maintenance of NATO's IaaS services across various environments. Responsibilities include troubleshooting, change management, strategic support, SLA compliance, and reporting.