TITLE: Chief Technology Officer
REPORTS TO: President, CEO
FLSA: Exempt
CATEGORY: Full Time
SEGMENT: Executive Leadership

SUMMARY

The Chief Technology Officer (CTO) is a key member of the executive leadership team, responsible for shaping and executing the credit union’s technology vision and strategy. The CTO oversees technology infrastructure, digital banking platforms, cybersecurity, data management, and innovation initiatives to ensure secure, efficient, and member-focused solutions. This role requires balancing innovation with compliance, operational excellence, and long-term strategic growth.

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.

• Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
• 10+ years of progressive leadership in IT or technology management
• Experience in financial services, credit unions, or banking technology preferred.
• Demonstrated success leading digital transformation and cybersecurity initiatives.

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, member and vendor contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
Leadership reserves the right to change this job description at any time according to business needs.
DATE: August 2025
MCCU is an Equal Opportunity Employer. MCCU does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Performance Responsibilities – Responsibilities and duties related to this function are:

• Develop and execute a forward-looking technology strategy that aligns with the credit union’s mission, growth goals, and member experience priorities.
• Serve as a trusted advisor to the CEO and executive team on technology opportunities, risks, and industry trends.
• Drive digital transformation initiatives, ensuring seamless member experiences across online, mobile, and in-branch services.
• Oversee the credit union’s IT infrastructure, systems, and vendor relationships to ensure reliable, scalable, and cost-effective operations.
• Ensure high system availability, disaster recovery readiness, and business continuity planning.
• Lead enterprise architecture design and ensure integration across platforms (core banking, CRM, payments, etc.).
• Maintain robust cybersecurity practices in compliance with NCUA, FFIEC, and other regulatory guidelines.
• Partner with risk, compliance, and audit functions to mitigate IT-related risks.
• Promote a culture of data privacy and security awareness across the organization.
• Identify emerging technologies and assess their potential for enhancing member services and operational efficiency.
• Lead digital product development, including mobile apps, online banking, and member-facing fintech integrations.
• Champion the use of data analytics, AI, and automation to improve decision-making and personalize member engagement.
• Build and lead a high-performing technology team with expertise in IT, cybersecurity, and digital product development.
• Foster cross-department collaboration to align technology initiatives with business needs.
• Mentor staff and promote professional growth within the IT organization.

Other Assigned Duties – This position performs other functions and duties that may be assigned from time to time.