The Chief Technology Officer (CTO) serves as the senior executive responsible for the overall technology strategy, network architecture, and operational excellence of the company’s internet services. This role ensures the ISP delivers reliable, high-speed connectivity and innovative solutions that meet customer needs and align with the company’s business objectives. The CTO will lead technology planning, infrastructure development, cybersecurity, and innovation initiatives while managing high-performing IT teams.
RTC Communications, headquartered in Montgomery, Indiana, is a Certified Gigabit and Smart Rural Community Provider paving the communication way in Southern Indiana. Since 1949, RTC’s focus has been on serving the internet, entertainment, voice, and business service needs of the customers in areas of Southwest Indiana. The company leverages over 75 years of knowledge, intelligence, and expertise to deploy fiber optic and advanced services. RTC customers have access to Intelecyn Speed, our world-class broadband internet riding on the latest optical Fiber to the home (FTTH) network, which can reach up to 5-gigabit speeds. Additionally, RTC provides business internet and communications solutions as well as state-of-the-art security systems.
RTC is committed to changing lives one connection at a time by connecting Southern Indiana communities and their members to what means most to them!
Someplace along the way, it is assumed that the typical employee will have 10, 20, or even more jobs during their lifetime. At RTC Communications, we defy conventional wisdom and have team members with over decades of service. Why? Because they are fulfilled, not just economically but also emotionally. Each person can truly see how what they do contributes to the company’s success and the happiness of our customers. When you can draw the line between what you do and the customer, it is bound to be a positive equation that can create a great moment for you and the company. At RTC, innovation, ingenuity, and integrity intersect with tradition…where you can enjoy the security of a great retirement program along with the peace of mind from a healthcare plan that is second to none in our area.

Key Responsibilities

• Strategic Leadership
• Develop and execute the company’s technology vision and roadmap in alignment with corporate goals.
• Oversee network expansion, upgrades, and emerging technology integration.
• Provide executive guidance on industry trends, competitive landscape, and regulatory changes affecting broadband and telecommunications.
• Network & Infrastructure Oversight
• Lead the design, implementation, and maintenance of the ISP’s network infrastructure to ensure maximum uptime, scalability, and performance.
• Ensure compliance with FCC, state, and other regulatory requirements.
• Drive initiatives to improve bandwidth capacity, latency, and service reliability.
• Cybersecurity & Data Integrity
• Oversee cybersecurity strategy to protect network, customer data, and company systems.
• Ensure compliance with data privacy laws and industry best practices.
• Operational Excellence
• Manage vendor relationships, contract negotiations, and technology procurement.
• Develop and maintain technology budgets, capital expenditure forecasts, and ROI evaluations.
• Implement monitoring tools, disaster recovery plans, and preventive maintenance schedules.
• Team Leadership & Development
• Lead and mentor technology teams, including network engineering, systems administration, and IT support.
• Foster a culture of innovation, accountability, and continuous improvement.
• Develop top technical talent to support company growth.

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or a related field (Master’s preferred).
• Minimum 7 years of progressive experience in internet technology, with at least 3 years in a senior leadership role in an ISP or telecommunications environment.
• Proven experience in fiber optic networks, IP networking, routing/switching, wireless technologies, and broadband service delivery.
• Technical Skills
• Expertise in network design (core, aggregation, and access layers), network security, and traffic engineering.
• Strong understanding of IPv4/IPv6, BGP, OSPF, MPLS, and related protocols.
• Experience with network management systems, monitoring tools, and service provisioning platforms, particularly Calix equipment.
• Leadership & Business Skills
• Strategic thinker with strong business acumen and the ability to align technology initiatives with corporate goals.
• Excellent communication, negotiation, and presentation skills for both technical and non-technical stakeholders.
• Track record of successful budget management and vendor negotiations.

Performance Metrics

• Network uptime and reliability benchmarks.
• Successful deployment of network expansion projects on schedule and budget.
• Customer satisfaction scores related to technology performance.
• Cybersecurity incident prevention and response times.

• Strategic Leadership
• Develop and execute the company’s technology vision and roadmap in alignment with corporate goals.
• Oversee network expansion, upgrades, and emerging technology integration.
• Provide executive guidance on industry trends, competitive landscape, and regulatory changes affecting broadband and telecommunications.
• Network & Infrastructure Oversight
• Lead the design, implementation, and maintenance of the ISP’s network infrastructure to ensure maximum uptime, scalability, and performance.
• Ensure compliance with FCC, state, and other regulatory requirements.
• Drive initiatives to improve bandwidth capacity, latency, and service reliability.
• Cybersecurity & Data Integrity
• Oversee cybersecurity strategy to protect network, customer data, and company systems.
• Ensure compliance with data privacy laws and industry best practices.
• Operational Excellence
• Manage vendor relationships, contract negotiations, and technology procurement.
• Develop and maintain technology budgets, capital expenditure forecasts, and ROI evaluations.
• Implement monitoring tools, disaster recovery plans, and preventive maintenance schedules.
• Team Leadership & Development
• Lead and mentor technology teams, including network engineering, systems administration, and IT support.
• Foster a culture of innovation, accountability, and continuous improvement.
• Develop top technical talent to support company growth