Heritage Family Services is currently seeking an experienced Team Lead to join our team in Red Deer, Alberta. We are looking for someone who is authentic, service-driven, responsible, organized, and outgoing, with strong interpersonal skills and the ability to build healthy, supportive relationships with children and youth through a trauma-informed approach.
Shift: 4 days on / 4 days off, 8-hour overnight shifts (11 PM – 7 AM)

QUALIFICATIONS:

• A two-year diploma in Human Services (or a related field) combined with at least three (3) years of experience working with children or youth.
• Must be 18 years of age or older.
• Must provide a clear Criminal Record Check with Vulnerable Sector Search, a Child Intervention Record Check, a valid Class 5 Driver’s License, and a Driver’s Abstract with fewer than 6 demerits.
• Strong knowledge of therapeutic practices, including the Therapeutic Crisis Intervention (TCI) model.
• Understanding of child development, trauma, grief, and loss.
• Recognition and respect for Indigenous traditions and culturally appropriate practices.
• Ability to work effectively across diverse communities, with sensitivity toward various identities, backgrounds, and experiences.
• Skilled in cross-cultural communication and inclusive teamwork.
  Mandatory Requirements:
  If you are selected as the successful candidate, you will be required to provide the following documents as a condition of employment upon receiving the job offer
  A Criminal Record Check (with Vulnerable Sector) that is dated within the last 6 months
  A Child Intervention Check that is dated within the last 6 months
  Proof of eligibility to work in Canada
  Class 5 Alberta Government Issued Driver’s License
  A Driver’s Abstract that is dated within the last 6 months
  Copy of education listed in resume.
  *Please note that given the nature of our work, proficiency in both spoken and written English is required.
  We encourage you to apply for the Vulnerable Sector Check and Intervention Record Check as soon as possible to avoid any processing delays.

• Build and maintain trusting, respectful relationships with children and youth.
• Provide a safe and secure environment, discouraging youth from leaving without permission, and following safety protocols to maintain emotional stability and reduce anxiety.
• Lead the shift by offering support, coaching, and guidance to both staff and clients.
• Facilitate daily routines and youth-focused programming.
• Assist with meal preparation and other day-to-day activities.
• Support the development of the youths’ self-esteem and celebrate their successes.
• Advocate for the rights and needs of each youth, including ensuring access to the Child and Youth Advocate.
• Create a nurturing environment that supports the emotional needs of the youth.
• Assist youth in building essential life skills, such as social processing, cognitive reframing, and self-regulation.