JOB SUMMARY

Family separation is never easy. The Child Maintenance Service (CMS) helps ensure that parents meet their legal responsibility to support their children financially. Our mission is to ‘get money to children’ because it makes a real difference in their lives. We are transforming and modernising our service at the same time as delivering a vital service to millions of separated families across the country who rely on us.
Colleagues working in CMS are passionate about supporting our customers. We are committed to providing colleagues with clear, accessible and engaging communications that help them to do their jobs well. We also want to share our progress with the public, stakeholders and citizens, reflecting the reality of our work and our achievements.
As an Executive Officer (EO) within the CMS Communications team, you will work closely with the communication and engagement team, contributing to the creation of audience-focused, visually engaging content. You will play a key role in supporting the development of fresh, innovative, engaging and visually impactful communications products and campaigns that communicate CMS policies and campaigns.
This position is a fantastic opportunity to work within a fast-paced in-house team, producing high-quality visuals and content.

JOB DESCRIPTION

You will:

• Support the creation of visually appealing and accessible products across a range of media to support CMS internal communications activities, including business communications, colleague campaigns, change projects, conferences and annual events.
• Build strong working relationships with stakeholders to gain an understanding of their requirements and develop relevant written and visual content, seeking regular feedback through governance processes to assure high levels of accuracy.
• Support the development of clear, concise and engaging content for internal and external communications that aligns to the CMS style and tone of voice.
• Provide admin support for the Internal Communications team including: managing the national Comms Inbox, responding to incoming questions, providing digital/tech support for large scale meetings, collating and creating material for regular and adhoc communications, ensuring issued within set timeframes.
• Be responsible for maintaining the CMS communication work plan and forward look, keeping the CMS comms and engagement team activities tracked effectively
• Maintain, regularly review and improve the CMS SharePoint site, managing the content renewal notifications from the intranet.
• Take an active approach to self-development, seeking to constantly adapt and update your skillset.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

At stage 2 you will be invited to an interview via Microsoft teams. All elements of the interview will be via video link, and the whole process should take approximately 30 - 40 minutes. This will be a blended interview consisting of 2 types of questions, behaviour questions and strength questions. A blended interview aims to be more of a conversation at interview, offering a more inclusive approach. Strength based questioning explores what the candidate can and has done, but also their potential. The Behaviours being assessed at interview are:

• Communicating and Influencing (lead)
• Managing a Quality Service
• Delivering at Pace
• Working Togethe