REQUIRED KNOWLEDGE

Human Services – Thorough knowledge of social work principles and practices including federal,
state, and local regulations affecting human service programs. Knowledge of programs, social
economic trends and behaviors that impact the delivery of human services.
Child Protective Services - Thorough knowledge of the principles and practices of crisis
intervention methods, counseling techniques, and support services to resistant clients, sufficient to
ensure protection of children and adults. Thorough knowledge of state and local policies, laws,
policies and procedures, and regulations related to adult and child protective services, foster care
and adoption. Knowledge of the principles and techniques of intervention and treatment plans.
Case Management – Thorough knowledge of case management techniques, principles and
practices to evaluate and coordinate the delivery of public assistance to customers and their
families.
Customer Service — Considerable knowledge of principles and processes for providing customer
service. This includes setting and meeting quality standards for services, and evaluation of
customer satisfaction.

REQUIRED SKILLS

Critical Thinking – Using logic and reasoning to understand, analyze, and assess clients strengths,
weaknesses and needs and make and act upon decisions
Judgment/Decision Making — Evaluates the best method of research and then exercises
appropriate judgment in establishing priorities and resolving complex matters. Considers the
relative costs and benefits of potential actions to choose the most appropriate one.
Interpersonal Relationships – Develops and maintains cooperative and professional relationships
with employees, managers, and representatives from other departments, and organizations.
Computer Skills – Utilizes a personal computer with word processing, spreadsheet and related
software with reasonable speed and accuracy.

REQUIRED ABILITIES

Time Management – Ability to plan and organize daily work routine and caseloads. Establishes
priorities for the completion of work in accordance with sound time-management methodology to
meet strict deadlines.
Communication – Excellent ability to communicate complex ideas and proposals effectively so
others will understand to include preparation of reports, agendas, and policies. Ability to present
ideas, information, and opinions in a written format in order to prepare court reports, service
plans, case narratives and correspondence. Ability to develop and conduct training presentations
on a variety of policy and programs through presentations.
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EDUCATION AND EXPERIENCE

Requires a Bachelor’s Degree in a related human services field (Social Work, Human Services,
Sociology, Psychology, Family & Child Development, Counseling, Gerontology, or Guidance &
Counseling) or a Bachelor’s Degree in any field; and 3-5 years of appropriate and related human
services experience.

ADDITIONAL REQUIREMENTS

An acceptable general background check to include a local and state criminal history check and sex
offender registry check.
A valid driver’s license with an acceptable driving record.
Individuals in this position cannot be listed as having a founded child abuse or neglect complaint.
In the event of a declared emergency in the City of Newport News, individuals in this position are
required to work shelter duty and may be called on to perform duties as required to provide for the
safety and care of the citizens of the community.
Individuals in this position are required to work on-call and to respond to both routine and
emergency situations.
Individuals shall complete skills and policy training specific to child abuse and neglect investigations
and family assessments within the first two years of their employment.

PHYSICAL REQUIREMENTS

Requires the ability to exert light physical effort in sedentary to light work.
Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10
pounds).
Tasks may involve extended periods of time at keyboard or work station.

SENSORY REQUIREMENTS

Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
Some tasks require the ability to communicate orally.

Under general supervision, this position is responsible for performing complex on-going social work
services to families of the Department of Human Services. Work involves performing specialized
professional investigations and assessments for families, providing direct services through
assessment, crisis intervention counseling, and therapeutic treatment methodologies. Serves as lead
worker. Reports to the Family Services Supervisor.