Child Protective Services Supervisor at County of Wake, NC

Fuquay-Varina, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

91434.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Conflict Resolution, Interpersonal Skills, Communication Skills, Problem-Solving, Data Analysis, Policy Development, Team Coordination, Case Management, Community Collaboration, Training, Documentation, Compliance, Resource Development, Change Management, Assessment

Industry

Government Administration

Description

What You'll Be Doing Wake County Child Welfare currently serves over 700 children in our foster care system. Child Protective Services (CPS) is responsible for protecting children and enhancing their overall well-being by supporting and strengthening families. The Child Welfare division has three federally mandated goals. The first goal is safety - children will be protected from harm from child abuse and neglect. The second goal is permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible. The third goal is well-being - the educational, health, and overall well-being of children in foster care or receiving Child Protective Services In-Home Services will be enhanced. Federal, state, and local policy dictate that Child Welfare seeks to accomplish these three goals by supporting and strengthening families. We are currently seeking a Child Protective Services (CPS) Supervisor with primary job duties include the following: leading, guiding, training staff with limited Child Welfare experience as well as seasoned social workers, and working alongside team members until the work is done Essential Functions: Identifying ways to assist workers with keeping up with the many demands in Child Welfare, including, but not limited to: paperwork, training, compliance with statutes, state and county policies, and protocols, etc. while keeping up with an abundance of mandated paper work and training Supervising several Child Protective Services staff members and working with them after-hours if necessary to ensure tasks are completed Providing oversight and decision making on accepted CPS reports and caseloads Assigning cases of new referrals for service Consulting with staff on regular service delivery Meeting with staff individually and in a team setting to make case decisions and assess families progress per policy and state law Participating in case decision meetings and assisting staff in the development of findings to support the filing of petitions and helping prepare staff for testifying in the Juvenile Court Conducting interviews with staff to review their direct interventions with families and their documentation Participating in CFTs and reviewing safety plans, as well as assessing progress on the service agreements and reviewing the safety of families Discussing and reviewing documentation of cases Jointly reviewing status of cases leading up to case closure consistent with standards Supervising other teams in the absence of their assigned supervisor, including working after normal work hours in the field as needed Serving as a liaison to other community agencies, including Juvenile Court Helping to develop resources for use of families and taking the lead to collaborate with other Human Services sections to ensure integrated service delivery for the client families Facilitating the development of policy and protocols related to Child Protective Services Managing other Child Welfare functions as assigned About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! The Basics (Required Education and Experience) Masters degree in Social Work (MSW) Three years experience in counseling or social work Valid Driver's License and "safe" driving record Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Master's degree in Social Work or equivalent education and experience combination is accepted At least 3 years of experience supervising in Child Welfare and/or Five (5) or more years in Child Protective Services (Intake, Assessments, In-Home and/or After-Hours) Three years’ experience supervising staff, have experience doing home visits with the following communities: mental health, juvenile justice, and probation Electronic case management system experience How Will We Know You're 'The One'? Knowledge, skills and ability to supervise staff who serve families on an assessment level and coordinating services to help parents provide a safe and nurturing environment for their children Ability to have conflict resolution skills, and the ability to help staff engage non-voluntary clients Possesses excellent interpersonal and communication skills, builds and maintains positive productive relationships with the community, peers, colleagues, management teams to include operational managers, consultants, providers and suppliers The ability to be confrontational in a professional manner at all times Ability to use data, research, policy, and inter-personal skills to effectively and efficiently supervise a team of CPS Assessment and/or In-Home Staff Ability to assess processes, provide best practice improvements, and facilitate change management Highly developed communication and interpersonal skills Problem-solving skills that are creative and innovative, but within compliance of State policy and practice Ability to manage multiple competing priorities Strong sense of accountability and demonstrates initiative About This Position Location: Southrn Regional Center Fuquay-Varina, NC 27526 Employment Type: Regular Work Schedule: Mon-Fri 8:30 am - 5:15 pm Hiring Range: 67,727 - 91,434 Commensurate with Experience Market Range: 67,727.00 - 115,141.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 11/26/2025 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Responsibilities

The CPS Supervisor will lead and train staff, ensuring compliance with policies and assisting in case management. They will also provide oversight on CPS reports and collaborate with community agencies.