Child Support Call Center Agent I at Conduent

Dana, Tafilah, Jordan -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

17.5

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Calls, Customer Inquiries Research, Accurate Information Provision, Procedure Adherence, Quality Assurance, Data Entry, Database Documentation, Typing, Document Interpretation, Information Retention, Professional Communication, Call Escalation, Problem Resolution, Customer Needs Assessment, Bilingual Spanish

Industry

Business Consulting and Services

Description

Child Support Call Center Agent Full-Time, Remote $16.50/Hr (Non-Bilingual) $17.50 (Bilingual Spanish and English). .50 cent increase- 6 months after training. A Typing survey/assessment is required. (Please complete it after the application is submitted) Are you seeking an opportunity to make a real impact on a company that appreciates ideas and new ways of thinking? Training - is 7 weeks (8:30 am-5 pm EST M-F) after training the working hours Monday-Friday starting time 10:30 AM -7:00 PM EST. Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best! Working for you Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. $16.50 (Non-Bilingual) $17.50 (Bilingual) per hour pay rate (bi-weekly pay). 6 months .50 increase. No weekends Paid Training Full-time schedule (40 hrs. a week) Career Growth Opportunities Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package (including PerkSpot), so you’ll be able to thrive both personally and professionally. About the Role The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information. Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. Answers questions on various issues such as child support payments history and account histories. Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. Gathers information, research/resolves inquiries, and appropriately documents customer calls. Ability to read and interpret documents on file. Understand and retain a large amount of information. Associates should have the skills to answer and respond professionally to escalate calls, should they arise. Communicate appropriate options for resolution promptly Review the customer needs and inform customers of services and resources available to them. Requirements High School diploma or GED Background and drug screening required 2 years of high-volume call center or Customer Service experience. Computer system experience with data entry, database documentation knowledge. Typing WPM 30 Two screens/monitors are required Having your own equipment (PC) Mac is not compatible. While we will provide technical requirements and equipment later, it's essential for you to have your own equipment ready. This preparation ensures you’re fully equipped to participate effectively. To approve you working from home, you must send the interviewer two screenshots. Internet speed- Your internet speed must be at least 400 Mbps. Device Specifications of your laptop. ****Two screens/monitors are required**** Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended) Running Windows 10 OS 64 bit Memory (RAM) requirements of the computer should be at a minimum of 8 GB, recommended 16 GB. Ethernet cable, 50 feet or longer Pay is $16.50/17.50 hour, which may be below your state's minimum wage. Please take this into consideration when applying. We are currently NOT hiring in the following geographies, including but not limited to: States: AK, CA, HI, MA, IL, MT & NY Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.50 Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Responsibilities

The Customer Care Associate will handle inbound calls for the New Jersey Department of Human Services Office of Child Support, addressing and researching customer inquiries regarding services provided. Agents are responsible for responding to telephone inquiries using approved procedures, answering questions about payment history and account histories, and appropriately documenting customer calls.