JOB DESCRIPTION:

Are you a compassionate, result-driven professional with the skills necessary to provide leadership within an organization that helps children and families care for themselves, resulting in healthier families and safer, more prosperous communities? If so, WE NEED YOU! Join a dedicated team working together to make a positive impact with families.
The State of Nebraska, Department of Health and Human Services through the Office of Economic Assistance is seeking a Child Support Enforcement Worker in the North Platte area.
Under general supervision, a Child Support Enforcement Worker reviews applications, establishes paper and computer case records. Establishes and enforces paternity and court orders for child support and medical support using legal and administrative processes. Obtains financial information from parties to calculate child support guidelines; drafts legal documents under the direction of an attorney; performs related work as required.
“You have the passion; we have the opportunities – let’s make a difference for Nebraskans.”

REQUIREMENTS/QUALIFICATIONS

Minimum Qualifications: Two years of work experience in a health and /or human services field or 24 semester hours of post high school education in behavior sciences, public/business administration, social sciences or closely related field OR any combination of education and experience that equates to two years in human services, behavioral sciences, public/business administration, social sciences, or a closely related field; experience with computer software programs.

PREFERRED QUALIFICATIONS:

• One or more years’ experience working in the child support program.
• One or more years’ experience using CHARTS system.
• One or more years’ experience using N-FOCUS system.
• One or more years’ experience analyzing, interpreting and applying regulations for decision making.
• Bilingual preferred.
  Other: Valid driver’s license or the ability to provide independent authorized transportation for work-related travel.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of: all agency child support programs, policies, procedures and requirements, child support statutes; child support court rules regarding timeliness of case actions; paralegal functions; the Aid to Dependent Children program; office procedures including the organization of data and using computer systems programs; the uniqueness of families, children and their cultural diversity; community resources and how to access them; interagency collaboration; confidentiality and guidelines for the release of information.
Skill in: the techniques of interviewing for collecting customer information, gaining rapport, and assessing customer needs; providing customer service; analyzing facts and evidence to recommend appropriate legal or administrative action; using time management and organizational tools; reviewing and evaluating information in relation to general guidelines and specific criteria.
Ability to: communicate effectively with customers and/or reticent or hostile individuals from a variety of socio/economic, cultural, and educational backgrounds; conduct in-depth interviews to gather sensitive and personal information and identify needs; apply problem solving techniques to a variety of different circumstances in order to provide appropriate services; interpret and apply program rules and regulations with a high degree of accuracy; calculate solutions to mathematical problems involving addition, subtraction, multiplication, division, fractions, decimals and percentages; organize and manage work flow, prioritize, and multitask; write clear, concise, and non-judgmental narratives and other material; explain and describe agency programs, policies, procedures, and requirements to individuals; work in teams in order to meet or exceed their goals; meet timelines with a level of accuracy, integrity, professionalism, customer service and motivation; work in fast paced environment with minimal supervision; network with other professionals; maintain confidentiality and abide by all acceptable standards in safeguarding information.

Please refer the Job description for details