NATURE OF WORK

Under limited supervision, this position performs full-performance supervisory work overseeing a local office or units in the Central Office, supervising Child Support Specialists, clerical, and other support staff. The supervisor performs complex analytical assessments related to child support case processing and financial data to ensure compliance with Federal and State legislation and BCSE policy. This is a working supervisory role that involves reviewing sensitive cases, maintaining workflow, establishing quality assurance controls, and ensuring timely customer service. The position also includes training staff on changes in policy, conducting meetings and one-on-one conferences to support professional development, and interpreting departmental policies and procedures. The nature of the work supervised is typically more technical than other supervisory titles, and the supervisor will perform duties at a higher level than those supervised. This position is located in Putnam County.

MINIMUM QUALIFICATIONS:

Training: Bachelor’s degree from a regionally accredited four-year college or university.

• Substitution: Four years of full-time or equivalent part-time paid experience in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney

OR in debt collections, credit investigations, criminal investigations, law enforcement
OR as an Economic Service Worker, Child Support Technician 1, 2, or 3, or Family Support Specialist
OR any combination thereof with at least two of those years in a supervisory capacity may substitute for the college training on a year-for-year basis.
Experience: Four years of full-time or equivalent part-time paid experience in a Child Support Specialist classification or in a position performing duties as listed above.
Special Requirements: Availability of a car for continuous use is a requisite of employment.
Job Type: Full-time
Pay: $41,194.00 - $71,789.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• Bachelor’s (Preferred)

Experience:

• Related: 4 years (Preferred)

Ability to Commute:

• Ohio County, WV (Required)

Work Location: In perso

• Research other agency databases to obtain accurate case data and history.
• Assign cases based on established priorities and workload.
• Evaluate and maintain records for staff work quality.
• Resolve complex problems and respond to grievance issues within mandated timeframes.
• Approve attendance reports, leave requests, travel, and schedules in accordance with personnel policies.
  This position is in Ohio County.