Child Support Technician (Order Modification Technician) (4758-12) at Hamilton County Government

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

21.22

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Interviewing, Technical writing, Data collection, Research methods, Conflict resolution, Mediation, Mathematical calculation, Computer terminal operation, Documentation, Reporting, Customer service, Collections, Regulatory compliance

Industry

Government Administration

Description

Child Support Technician (Order Modification Technician) (4758-12) Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace. Highly Competitive Employee Benefits Package [https://p1cdn4static.civiclive.com/UserFiles/Servers/Server_3788196/File/BENSUM2021%20rev07202021.pdf] and Generous Paid Time Off 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option. Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! DEADLINE TO APPLY: 04/27/2026 WORK LOCATION: Job & Family Services 1701 Patricia McCollum Way Cincinnati, OH 45237 WORK HOURS: Monday- Friday 40 Hours/Week (Potential for Hybrid Remote Work Schedule) HOURLY SALARY: $21.22 NOTE: Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document: "Offenses that May Disqualify Candidates for Employment [http://www.hamiltoncountyohio.gov/UserFiles/Servers/Server_3788196/File/Government/Departments/Human%20Resources/Policies%20&%20Procedures/CriminalOffensesDisqualJFS.pdf]." Convictions from this list may disqualify a candidate for employment with HCJFS. Applicants for Children’s Services positions cannot provide foster care for children in the custody of Hamilton County. REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION): * Associate degree or equivalent of an associate degree (94 credit hours); * OR two (2) years Job & Family Services experience. * OR four (4) years' experience in customer service or collections work; or equivalent JOB DUTIES (SUMMARY): * Researches and reviews case information to process referrals, defaults, client complaints, etc., using all automated and manual resources available; interviews obligees and obligors at the CSEA as necessary for determination of services needed; explains to obligees and obligors their rights and responsibilities, the responsibilities of the CSEA, and provides written notice of same when required by ODHS; completes documentation with respect to all aspects of processing a case, ie., case narratives (automated or manual), referrals to other units or agencies, historical case profiles, etc.; verifies obligee and obligor demographic data; maintains production standards for case processing and interviewing; computes arrearages owed by obligors; issues investigative reports, findings and recommendations, contempt citations; prepares paperwork for court orders; entries, affidavits, petitions, etc.; negotiates/mediates with obligees and obligors on amounts to be paid on arrearages; computes current support using the mandated State Child Support Guidelines; receives and responds to telephone calls and correspondence; works in conjunction with the Income Maintenance Division when CSEA cases have a record of public assistance; schedules/reschedules clients for appointments; compiles with confidentiality law and regulation; demonstrates courteous and professional behavior to clients and co-workers; completes other duties, as assigned by supervisor. * Compiles and submits to line supervisors all statistical and activity reports as scheduled; reviews and updates Child Support Enforcement Manual as needed; computes arrearages owed to the Ohio Department of Human Services; completes random moment sample (RNMS) data for submission to RMS coordinator. * Appears at state hearings and court hearings; attends staff meetings to discuss regulations and any revisions in procedures; attends conferences, training sessions and work shops to give or receive information pertaining to CSEA operations. * Attends conferences and training. * Performs other related duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: (*Indicates can be developed after employment) * Knowledge of: principles of interviewing; federal and state laws and rules governing public assistance and child support; agency policies and procedures governing assigned area*; case preparation techniques*; effective oral communication; technical writing. * Skill In: computer terminal * Ability to: define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; use proper research methods in gathering data; gather, collate and classify information about data, people or things; handle sensitive inquiries from and contacts with officials and general public; prepare meaningful, concise and accurate reports. ESSENTIAL JOB FACTORS: * Must undergo a background check via the Ohio Bureau of Criminal Identification and Investigation (BCI). Must have a car, valid driver’s license issued by the state of residency and required auto liability insurance. BACKGROUND CHECKS REQUIRED: Background checks consistent with requirements in OAC 5101:2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems: * State Automated Child Welfare Information System (SACWIS) * State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years * Ohio Bureau of Criminal Identification Investigation (BCI) * FBI * National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101:2-5-09 must be conducted for each prospective employee

Responsibilities

The technician researches and processes child support case information, including interviewing clients and calculating support obligations. They also prepare legal documentation, maintain case records, and represent the agency at hearings.