JOB DESCRIPTION:

We are seeking a dedicated Child Welfare Implementation Liaison to join a statewide project team supporting the rollout of a new Child Welfare Information System (CWIS) across North Carolina. This is a field-based consulting role, ideal for professionals with NC Child Welfare policy experience who thrive in a collaborative environment and are passionate about supporting positive system change.
This is not a Help Desk or Desktop Support role. The successful candidate will act as a strategic liaison between local county Departments of Social Services and the centralized system implementation team, offering readiness planning, training facilitation, policy guidance, and real-time user support.

REQUIRED QUALIFICATIONS:

• 3+ years of direct experience working with North Carolina Child Welfare programs, rules, or county DSS departments.
• Excellent written and verbal communication skills.
• Ability to interpret and apply state-level child welfare policy to real-world county scenarios.
• Comfortable with extensive travel (up to 90%), including some evening and weekend commitments.
• Strong facilitation, training, and relationship-building skills.
• Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).

PREFERRED QUALIFICATIONS:

• Experience navigating or supporting NC FAST or similar child welfare information systems.
• Familiarity with SharePoint, JIRA, or other project collaboration tools.
• Background in change management or implementation support roles.

• Travel to counties across the state to support readiness and implementation of CWIS.
• Facilitate meetings, training sessions, and on-site guidance to county child welfare staff.
• Serve as a liaison between local users and the central project team, ensuring smooth adoption and consistent communication.
• Troubleshoot and escalate issues related to data entry, policy alignment, or system functionality.
• Guide users on how to navigate the system in alignment with NC Child Welfare policies.
• Document and report feedback, issues, and progress to support continuous system improvement.