Heritage Family Services is currently hiring a Team Lead to join our Red Deer, Alberta team. This full-time position offers a rewarding opportunity to lead and support youth-focused programs and staff within a caring, trauma-informed environment.
We are looking for someone who is naturally supportive, organized, reliable, and approachable—someone others describe as genuine and people-centered. Strong interpersonal skills and a passion for working with youth are essential.

REQUIREMENTS:

• Diploma in Human Services (2+ years) with at least 3 years of relevant experience
• Must be 18 years of age or older
• Valid Class 5 Driver’s License and a clean Driver’s Abstract (under 6 demerits)
• Clear Criminal Record Check with Vulnerable Sector and Child Intervention Check
• Knowledge of trauma-informed care and TCI (Therapeutic Crisis Intervention) principles
• Appreciation for Indigenous cultures and a commitment to culturally respectful care
• Inclusive, respectful attitude toward all identities, genders, sexual orientations, and cultural backgrounds
• Ability to communicate effectively across cultures and work well with marginalized populations
  Mandatory Requirements:
  If you are selected as the successful candidate, you will be required to provide the following documents as a condition of employment upon receiving the job offer
  A Criminal Record Check (with Vulnerable Sector) that is dated within the last 6 months
  A Child Intervention Check that is dated within the last 6 months
  Proof of eligibility to work in Canada
  Class 5 Alberta Government Issued Driver’s License
  A Driver’s Abstract that is dated within the last 6 months
  Copy of education listed in resume.
  *Please note that given the nature of our work, proficiency in both spoken and written English is required.

• Build meaningful, trust-based relationships with children and youth
• Foster a safe and stable environment, following all security protocols and reducing anxiety among youth
• Lead your team during shifts by offering hands-on support, coaching, and direction
• Assist in implementing daily routines and engaging, youth-driven programming
• Support youth with meal planning and preparation
• Uplift and encourage each youth’s self-worth and identity
• Advocate for the rights and well-being of each child/youth, including ensuring access to advocacy resources
• Respond empathetically to the emotional needs of the youth and help them build core life skills
• Promote development in emotional regulation, problem-solving, and healthy decision-making