JOB OVERVIEW

Join a team that cares about our customers and you! Zhina Zhou Farmers Insurance in Ontario, California, is looking for a committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. The successful candidate will be responsible for providing excellent customer service to our clients in both English and Chinese. This position requires excellent communication skills, the ability to multitask, and a strong understanding of customer service principles. The ideal candidate should be able to handle customer inquiries in a professional and courteous manner while providing accurate information in a timely manner. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Salary Range: $36,000.00 - $80,000.00 per year

REQUIREMENTS

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• Chinese Bilingual Required
• License Preferred
• Willing to Train
• Licensing Assistant Available

ABOUT US

Zhina Zhou Farmers Insurance is a dynamic and professional agency dedicated to providing top-tier insurance solutions. Join our energetic team committed to client success and community protection. We foster a thriving environment where your expertise helps individuals and families secure their future. Grow with us

• Provide excellent customer service in both English and Chinese.
• Answer customer inquiries in a timely manner.
• Assist customers with product and service-related questions.
• Resolve customer complaints and concerns in a professional manner.
• Maintain customer records in a secure database.
• Utilize problem-solving skills to resolve customer issues.
• Assist agent/producers with generating new sales leads, quoting and closing process.
• Develop and maintain a knowledge base of the evolving products and services.