POSITION DETAILS:

We are currently seeking an experienced professional to join our Irvine headquarters in caring for and supporting our patients. Our Front Desk Patient Coordinators create the first impression patients have with our organization and are a critical part of their patient experience.
The Front Desk Coordinator will work closely with their teammates to be responsible for many aspects of patient experience and general business operations including patient management, scheduling, case management, and collecting payments, among a variety of others. Patient Coordinators are the backbone of clinical administration and a crucial part of helping prospective parents on their fertility journeys.

HIGH-IMPACT PATIENT ROLE WITH COMPETITIVE PAY AND BENEFITS SERVING THE CHINESE-SPEAKING COMMUNITY!

The ideal candidate for the role will have a patient-centric attitude, speak fluent Mandarin Chinese, and experience in patient coordination, customer service, or sales in healthcare settings.

RESPONSIBILITIES:

• Guide enquiring individuals through the consultation, information gathering, testing, and evaluation processes to begin treatment as a new patient
• Assist patients in person, by phone, and via email with questions, scheduling, billing, and all other non-medical visit needs
• Deliver the highest standard of patient service and a supremely courteous and professional experience
• Resolve issues for patients and ensure all patients feel supported, comfortable, and well cared for
• Collaborate with team members to improve individual and department performance
• Coordinate with leadership and other departments to address patient feedback and resolve patient questions
• Develop ideas, collaborate with other departments, and create initiatives to improve the medical practice and standards of patient care
• Serve and protects the clinic community by adhering to professional standards, hospital policies and procedures, federal, state, local, and practice requirements