COMPANY OVERVIEW

We are a futuristic, hospitality-forward private-room karaoke (KTV) venue that combines music, dining, and technology to deliver an elevated entertainment experience in the heart of Long Island City. Our mission is to create an environment where guests can sing, celebrate, and enjoy a luxurious karaoke (KTV) experience. We are seeking a high-standard General Manager professional who is highly organized, hands-on, and hospitable to lead daily operations and uphold our service and brand standards.

POSITION SUMMARY

The General Manager is responsible for overseeing all aspects of venue operations, including staff management, guest experience, operational efficiency, and compliance with city and state regulations during business operating hours of 4pm-4am. Bilingual in English and Mandarin is required for business communication needs. This role requires a strong focus on team leadership, service execution, problem-solving, scheduling requirements of the team, and operational safety standards in a dynamic, entertainment environment.

Key Responsibilities

• Lead, supervise, and schedule front-of-house (front desk and server) teams to ensure optimal staffing and service standards
• Manage daily operations, including opening/closing procedures, room turnover, guest flow, reservations, and quality control.
• Monitor and analyze financial performance, labor costs, and inventory.
• Implement and maintain service protocols, health and safety standards, and technology usage (karaoke systems, POS, etc.)
• Train and mentor staff to deliver consistent, attentive, and culturally responsive service
• Resolve guest issues and complaints with professionalism and urgency
• Enforce compliance with NYC employment laws, paid sick leave, health and safety codes, and licensing requirements
• Collaborate with ownership to implement business initiatives, promotions, and strategic plans

Compensation & Benefits

• Competitive base salary ranging from $80,000-$100,000 (commensurate with experience)
• Performance-based bonuses and growth opportunities
• Paid time off (in addition to paid sick leave)
• Health Reimubursement Arrangement (HRA)
• Free meal with every shift and an additional 20% discount at all other times

Qualifications

• 3–5 years of managerial experience in hospitality, nightlife, or entertainment venues (KTV, restaurant, lounge, or similar)
• Exceptional leadership, communication, and team development skills
• Strong understanding of customer service principles and conflict resolution
• Proficient in operations software: POS systems, scheduling tools, and digital reporting
• Fluent in both English and Mandarin (written and spoken)
• Ability to work evenings, weekends, and holidays as needed
• Familiarity with NYC labor and health regulations preferred

Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid sick time
• Paid training

Language:

• Mandarin (Required)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Long Island City, NY 11101 (Required)

Work Location: In perso

• Lead, supervise, and schedule front-of-house (front desk and server) teams to ensure optimal staffing and service standards
• Manage daily operations, including opening/closing procedures, room turnover, guest flow, reservations, and quality control.
• Monitor and analyze financial performance, labor costs, and inventory.
• Implement and maintain service protocols, health and safety standards, and technology usage (karaoke systems, POS, etc.)
• Train and mentor staff to deliver consistent, attentive, and culturally responsive service
• Resolve guest issues and complaints with professionalism and urgency
• Enforce compliance with NYC employment laws, paid sick leave, health and safety codes, and licensing requirements
• Collaborate with ownership to implement business initiatives, promotions, and strategic plan