ABOUT MAX BRENNER

For over 20 years, Max Brenner has shared our chocolate and dessert creations with Australian consumers, and we are renowned for our own recipe. With 25 stores and counting, we have built an international footprint across both the Australian and New Zealand markets.
Our vision is to continue this rapid growth plan, while bringing the unique Max Brenner taste and experience to our guests every single time they visit a store, to explore the world of comfort and connection that is Max Brenner chocolate!
We recognise that everyone in our team is unique and can make their mark at Max Brenner. Our people are our priority, and our focus is on developing talent from within. If you are ambitious, results driven and passionate about chocolate and delivering authentic exceptional guest service, then this is your opportunity to join our Surfers Paradise Max Team as a Chocolate Café Manager!

ABOUT THE ROLE

In the role of Chocolate Café Manager at Max Brenner, a day in your life will include:

• Manage the execution of our daily operations and running of the store including store cleanliness and presentation
• Manage the planning and execution of the store including but not limited to rosters and marketing promotions
• Lead by example and drive our Team Members to deliver memorable guest service and experience
• Manage our people related tasks including recruitment, training and development, coaching, feedback and performance management
• Deliver on set sales budgets and manage labour spend, stock levels and other controllable expenses
• Build morale and team spirit by fostering a work environment where team member input is encouraged and valued
• Ensure all Max Brenner golden standards are upheld at all times
• Manage, prepare and serve dessert menu items including but not limited to our famous Tutti Frutti Waffles, Chocolate Fondue and decadent Pizzas to the highest standard
• Manage, prepare and serve our delicious drinks including coffees, hot chocolates and decadent milkshakes to the highest standard
• Complete in-house training to keep you up to date

To be successful in the role of Chocolate Café Manager at Max Brenner, you will have:

• A minimum of 1 year experience as a manager in the hospitality industry.
• Diploma of Hospitality
• Exceptional customer service skills
• Ability to lead and effectively communicate with a team
• Energetic, positive and guest focused with can-do attitude
• Passion for hospitality and love the energy that the industry brings
• Enjoy creating memorable experiences for all our guests
• Driven to provide exceptional guest service at all times
• Ability to work well collaboratively as part of a tea