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Chubb Life: Digital Product Owner at Chubb

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UX/UI Design, Service Design, Human-Centered Design, User Research, Prototyping, Usability Testing, Accessibility Standards, Inclusive Design, Customer Journey Mapping, Persona Development, Empathy Mapping, Storytelling, Collaboration, Digital Sales Tools, Agent Platforms, Customer Self-Service Solutions

Industry

Insurance

Description

Job Summary We are looking for a Human-Centric Designer to transform the distribution and customer experiences in our life insurance business. You will design digital sales and service touchpoints that are intuitive, empathetic, and accessible, ensuring our solutions meet the real needs of policyholders, agents, and partners. Key Responsibilities * Conduct user research with policyholders, agents, and stakeholders to understand their needs, pain points, and behaviors. * Develop personas, empathy maps, and customer journey maps specific to life insurance products and services. * Ideate, prototype, and iterate on digital and service solutions (e.g., policy onboarding, claims, agent tools) based on user feedback. * Collaborate with product, engineering, marketing, and compliance teams to ensure designs are feasible, compliant, and aligned with business goals. * Advocate for accessibility and inclusivity in all customer-facing touchpoints. * Present and communicate design concepts and rationale to business and technical stakeholders. * Stay updated on industry trends, regulatory requirements, and best practices in insurance and digital design.

Responsibilities

The role focuses on transforming distribution and customer experiences in life insurance by designing intuitive digital sales and service touchpoints. Key duties include conducting user research, developing customer journey maps, and collaborating with cross-functional teams to ensure feasible and compliant designs.