CIB Business Support Management - Global T&E HUB Lead at JPMC Candidate Experience page

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Operational Management, Stakeholder Relationship Management, Process Improvement, Global Standardization, Data Analysis, Resourcing Allocation, Quality Control, Risk Mitigation, Performance Metrics Development, Analytical Thinking, Strategic Thinking, Process Engineering, Recruitment, Career Development, Influencing Skills

Industry

Financial Services

Description

Business Support Management (BSM) is a dedicated, specialist support function, leveraged by the CIB to increase control, reduce bureaucracy, and facilitate partnerships with Corporate groups. As a Vice President within BSM team you will be responsible for managing the Global Expense Management (Travel & Entertainment) teams, based in Mumbai, India, and associated processes, delivering on the required services to CIB globally. The candidate must demonstrate experience of managing operations with highly effective communication & organizational skills. The role includes enhancing team performance and employee experience, while partnering with HR for recruitment and career development. Role and Responsibilities: Managing day to day operations across regional teams including resourcing, escalations etc. Improve operational management systems, processes and best practices – with an aim of ensuring high levels of quality and controls Manage stakeholder relationships across Expense Management Team and BSM, providing regular updates on KPIs, initiatives etc. Partnering with HR and other support groups to manage recruitment, retention, career development and performance management - including identifying and executing mobility and coaching opportunities Drive efficiencies across processes and connectivity between regional teams to ensure continued productivity, process improvement and drive global standardization. Data analysis to monitor volumes, detect potential efficiencies, control gaps and ensure balanced allocation of resourcing to meet both BAU and strategic initiatives. Play a pivotal role in expansions by partnering with regional leads to understand the expansion plans and anticipate resource requirements while driving efficiencies. Maintaining expected quality and controls including overall process documentations Required qualifications, capabilities, and skills Relevant people management experience A self-starter who consistently strives for excellence in both people and process management Good leadership qualities with the ability to provide direction, build strong relationships, with good listening and influencing skills Experience in handling multiple stakeholders across various functions Enforce a dynamic control/compliance environment and continually mitigate risk in business processes Experience with statistical analysis, data processing and presentation to stakeholder audiences. Proficiency in process engineering and migration, documentation and implementation Analytical thinking – ability to understand data requirement, analyze and suggest solutions Strategic thinking and experience with problem solving & implementation of new ideas Develop and implement meaningful performance metrics Excellent communication (written, verbal, presentation) and ability to influence stakeholders Preferred qualifications, capabilities, and skills Experience with handling a process with onshore – offshore model Understanding of various Automation tools to suggest ideas and work with implementation teams. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Responsibilities

The Vice President will be responsible for managing the Global Expense Management (Travel & Entertainment) teams and associated processes based in Mumbai, delivering required services globally to the CIB. This includes managing day-to-day operations, improving operational systems, and partnering with HR for talent management activities.