CID Agent at Accor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scanning Identification Documents, Updating Guest Profiles, Communicating with Guests, Ensuring Privacy, Maintaining Communication, Handling Queries, Greeting Guests, Knowledge of Hotel Services, Maintaining Guest Profiles, Switchboard Operation, Taking Messages, Coordination with Departments, Familiarity with Documentation, Customer Service, Attention to Detail, Professionalism

Industry

Hospitality

Description

Company Description Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service. Key Features: Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city. Luxurious Accommodations: Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest. World-Class Dining: Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste. State-of-the-Art Facilities: Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience. Exceptional Service: At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations. Job Description MAIN DUTIES AND RESPONSIBILITIES: 2.1.1 Scanning identification documents 2.1.2 Updating guest profiles to Dubai police website upon check in / check out 2.1.3 Matching PMS in house report with CID in house report. 2.1.4 Communicating with guests about the regulations 2.1.5 Ensuring the privacy and security of guests personal information 2.1.6 Receive each guest call in a professional and friendly manner. 2.1.7 Maintain effective communication with all related department to ensure smooth service delivery. 2.1.8 Handle every query in a polite and courteous manner and exceed guest expectations. 2.1.9 Ensure guests are greeted by name upon calling as per Rixos Standards. 2.1.10 Maintain an up to date knowledge of the hotel and local services. 2.1.11 Maintain an awareness of guest profile through the Opera guest profile system. 2.1.12 Complete management's long distance call vouchers and record them on the traffic sheet. 2.1.13 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard. 2.1.14 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls. 2.1.15 Take messages for guests and management as per the required standard. 2.1.16 Co-ordination and information with the Front Office and any other department if required. 2.1.17 He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility. 2.1.18 Other duties as assigned. Additional Information Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions. Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company. Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group. Health and Wellness Benefits: Comprehensive health insurance coverage. Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication. Work-Life Balance: Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible. Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance. Social Events and Activities: Participation in social events, team-building activities, and employee gatherings to foster a positive work culture. Transportation Services: Transportation services. Employee Wellness Programs: Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.

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Responsibilities

The CID Agent is responsible for scanning identification documents, updating guest profiles, and ensuring compliance with regulations. They must maintain effective communication with guests and related departments to ensure smooth service delivery.