CIDR Product Concern Engineer at Ford Global Career Site

Allen Park, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Problem Solving, Data Analysis, Communication, Automotive Technology, Engineering, Quality Assurance, Service Trials, Technical Service Bulletins, Field Intelligence, Warranty Data, Parts Forecasting, Service Requests, Large Language Model, AI Tools, Fixed Operations

Industry

Motor Vehicle Manufacturing

Description

Identify technical vehicle concerns that dealers cannot repair using leading indicators and processes (GCQIS, Quality.AI tools, part sales information, GSAR warranty data, field intelligence and information from other sources) Lead the Quicker Service Fix (QSF) process for assigned vehicle line(s) Develop supporting data and analysis to substantiate and define concerns Interface with Engineering activities to support global Concern Identification and Resolution efforts Represent FCSD CIDR in various engineering Functional Review Meetings to drive for concern resolution Support FCSD Program Manager with timely and accurate status updates in Concern Management Database Coordinate service trials to ensure feasibility of repair proposals from engineering Author Technical Service Bulletins (TSBs), Special Service Messages (SSMs) and Internal Service Messages (ISMs) and ensure global publication to applicable markets Review/monitor TSB/SSM/ISM articles generated by other activities Support and engage in bi-weekly TSB/SSM/ISM review process to ensure consistency of publications Interface with PS&L team(s) to support accurate parts forecasting to prevent backorders for all CIDR led publications Support Escalated Handling Team requests and work with Engineering SMEs as required Work with FCSD Plant Vehicle Team (PVT) to support quality and launch initiatives Established and active employee resource groups Bachelor of Science degree in Automotive Technology, Engineering, or related discipline Automotive service technical background required Dealer employment experience desired (fixed operations) FCSD field experience desired Experience leveraging Large Language Model / AI tools within analysis and problem-solving environments Strong verbal communication, technical writing and presentation skills are a must Capacity to effectively manage multiple tasks Thrive within a small support team environment and using outside support teams Must be able to adapt quickly to vehicle service requests for support Experience with GCQIS, MMP, WERS, GCCT, GSAR and PTS is helpful Service part release process experience beneficial Understanding of serviced software development and deployment processes desired

Responsibilities

The CIDR Product Concern Engineer will identify technical vehicle concerns that dealers cannot repair and lead the Quicker Service Fix process for assigned vehicle lines. They will interface with engineering activities and support global concern identification and resolution efforts.