CIF Specialist 2 (Hybrid | Night Shift) at Comcast

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clerical Research, Deep-Dive Investigations, Order Entry, Customer Escalations, Data Verification, Cross-Functional Coordination, Workflow Management, Task Prioritization, Sales Reporting, Analytical Support, Statistical Support, Database Query, Product Knowledge, Attendance, Detail-Oriented, Organization

Industry

Telecommunications

Description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for conducting clerical research, performing deep‑dive investigations to resolve delays or fallout, and managing customer escalations. Ensures accurate and timely order entry by verifying service details, collecting customer information during Kick‑Off calls, and coordinating with cross‑functional teams to resolve data gaps. Maintains organized workflows, prioritizes tasks effectively, and supports downstream processing with complete and accurate documentation. Works with moderate guidance in own area of expertise. Job Description Core Responsibilities Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support. Prepares daily, weekly and monthly sales reports. Tracking, verifying and reporting data for the Sales team to support sales initiatives. Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor. Receives agreements from product sales team and enters the information into databases. Acts as liaison between Sales, Project Managers, Customers, and IT to provide insight-driven and actionable database query requirements. Maintains current information on Comcast products, services, equipment and marketing promotions. Conducts clerical research which requires an understanding of departmental programs, policies and procedures. Leads deep‑dive investigations that isolate drivers of delay or fallout and proposes data‑backed solutions, improving SLA attainment and order accuracy. Research, processes and manage customer escalations. Enters customer orders accurately into the designated ordering systems Verifies service details, customer information, and required documentation Ensures orders meet internal guidelines and are ready for downstream processing Coordinates with cross‑functional teams to resolve missing or incorrect order data Attends customer Kick‑Off calls to review project scope and timelines Collects all necessary customer information required for order entry Confirms technical details, site contacts, and service requirements Ensures all data gathered is complete and accurate prior to order submission Coordinates with internal teams for any missing details or clarifications Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Must be organized, detail‑oriented, and able to prioritize tasks based on urgency and impact Other duties and responsibilities as assigned. Schedule / Work Set-up / Location: Nightshift Hybrid work set-up (3x onsite & 2x work from home every week) Must be flexible with work schedules and willing to work varied shifts. Open to rendering overtime and working on holidays when required. Office is located at Ortigas, Pasig City (GLAS Tower) Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.

Responsibilities

The role involves conducting clerical research, performing deep-dive investigations to resolve delays or fallout, and managing customer escalations while ensuring accurate and timely order entry. Responsibilities also include administering sales reports, tracking data for the Sales team, and acting as a liaison between various internal and external stakeholders.