WHAT WILL I BE DOING?

• Create and embed a positive working culture and lead by example to deliver a positive customer experience and promote an environment that values diversity and inclusion
• Implement the cinema’s business plan, objectives and KPIs for team members to deliver, with regular reviews and updates on performance to the team and business
• Look at opportunities in film schedules to maximise opportunities in cinema performance against targets, taking any appropriate action to generate positive results
• Monitor customer attendance forecast figures and ensure subsequent staff hours are flexed and managed as required
• Regularly liase with screen content team so that all is to be expected (e.g., delivered on time, in working order, scheduled accordingly in the screening rooms etc)
• Manage, coach and support the cinema team giving them regular feedback on their performance in order to deliver the KPIs, objectives and achieve the business plan
• Recognise high performers and pro-actively support career development and progression
• Communicate all incentive plans to the cinema team, carrying out regular progress updates to engage them with delivering the required business goals
• Conduct regular performance reviews (including probationary reviews) with team members focusing on the delivery of objectives, strengths and development plans for any areas requiring improvement
• Manage any under-performing team members by clearly addressing all issues through regular monitoring and reviews
• Support deliverance of regular training sessions, refreshers and workshops to upskill team members to be the best they can be in their role and also ensure all business compliance is covered (e.g., GDPR, health and safety, manual handling etc)
• Source, interview and recruit new team members when necessary
• Manage staff cost and budgeting against trade forecasts and input staff hours with our payroll system (PeopleXD)
• Support and manage logs for site maintenance, ensuring a quick to react approach to avoid any long-term issues that could affect overall cinema performance
• Manage general compliance such as fire evacuation, health & safety, replenishment of stock, audits, staff roster, screen checks and cleaning
• Communicate and delegate tasks clearly to promote team development and productivity
• Regularly attend training workshops and courses as organised by the business to continually develop and upskill your knowledge on the business and people management

WHAT SKILLS DO I NEED?

• Previous experience in a team management or leadership role in a customer facing environment
• Have experience of delivering great customer service and have the results that can demonstrate this
• Strong business acumen and can demonstrate the ability to forecast targets, provide business reports and works with pace
• Good communication skills with the confidence to delegate tasks
• Strong verbal and written skills
• Good experience in people management (e.g., employee relations, performance reviews, recruitment and payroll)
• Proficient in IT (Excel, MS Office) and confident in using our cinema technology – Till points, ticket scanner etc.
• Lead by example and treat your colleagues and customers with respect and is always approachable
• A team player that supports your colleagues and peers with daily tasks
• Shares a passion for the film and cinema industry

Our cinema manager supports the overall performance of the cinema and helps to make our cinema the first choice for customers within their local market.
A key focus will be on creating, developing and managing a high performing team. Using positive coaching and leadership skills to engage a team of a various size to help deliver positive results and drive a profitable cinema.
You’ll work closely with the senior management and will be accountable to ensure your cinema and team is equipped to support customer demand and the overall customer experience. You’ll need good business acumen and positivity and enthusiasm to lead your team to success.