Circle Brands: Customer Support Representative at Circle Y

Yoakum, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Data Entry, Order Management, Logistics Coordination, Technical Support, Collaboration, Process Improvement, Attention to Detail, Microsoft Office, ERP Systems, CRM Systems, Adaptability, Professional Demeanor, Continuous Improvement

Industry

Wholesale

Description

Description Wellhausen Legacy, LLC Job Description: Customer Support Representative Do you enjoy helping customers while delivering exceptional service in a fast-paced environment? Are you detail-oriented with strong communication skills and a passion for operational excellence? Are you excited about supporting a legacy company focused on customer satisfaction? Do the values of stewardship, versatility, and family resonate strongly with you? Do you find the improvement of people’s lives through stewardship of God-given resources inspiring? Then Wellhausen Legacy, LLC is right for you! Customer Support Representative Job Summary The Customer Support Representative provides quality service via phone, email, and in person to customers and coworkers. This role ensures customer satisfaction by managing orders, resolving issues, coordinating logistics, and maintaining product knowledge to create a second-to-none customer experience. Customer Support Representative Responsibilities Manage customer orders from initiation to fulfillment ensuring accuracy and satisfaction Handle quote intake and enter data into ERP/CRM systems Proactively track and update customers on order status and delivery Troubleshoot issues and coordinate internal teams for resolution Analyze and report customer feedback for service improvement Maintain accurate records in ERP/CRM systems Coordinate logistics with the shipping department and resolve delivery issues Collaborate with production, shipping, or engineering to resolve issues Provide or facilitate technical customer support Recommend process improvements to enhance customer experience Support additional tasks or special projects as assigned by management Customer Support Representative Skills and Competencies Strong written and oral communication skills Basic math and problem-solving skills Proficiency in Microsoft Office and Outlook Ability to follow written/oral instructions and adapt quickly Collaborative work ethic and professional demeanor Customer Support Representative Qualifications High school diploma or GED preferred Familiarity with MS Office and accounting software Ability to work in a fast-paced, evolving environment Commitment to continuous improvement Valid driver's license with clean 3-year record Work Environment Primarily indoors in a climate-controlled office; occasional transitions to manufacturing or outdoor environments. PPE such as safety glasses and closed-toe shoes required in some areas. Physical Requirements Sitting and/or walking (33%-75%) Stooping, bending, twisting (10%-25%) Lifting up to 25 lbs. occasionally (0%-33%) Benefits Health Insurance Vision Insurance Dental Insurance 401(k) Paid Time Off Profit Sharing Counseling

Responsibilities

The Customer Support Representative provides quality service via phone, email, and in person to customers and coworkers. This role ensures customer satisfaction by managing orders, resolving issues, coordinating logistics, and maintaining product knowledge.