Circulation Assistant II at Muncie Public Library

Muncie, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

13.75

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Circulation Policies, Money Handling, Record Keeping, Shelving, Adaptability, Attention To Detail, Communication, Teamwork, Technical Proficiency, Troubleshooting

Industry

Libraries

Description

Description POSITION: Circulation Assistant II (CAII) CATEGORY: Assistant II DEPARTMENT: Circulation Services SUPERVISOR: Circulation Supervisor SUPERVISES: N/A LOCATION: Maring-Hunt Library (MH) @ 2005 S High St, Muncie, IN 47302 JOB TYPE: Full-time, nonexempt SCHEDULE: 40 hours/week; exact times vary; MH open hours are Mon-Fri 10am-7pm and Sat 1-5pm COMPENSATION: Starting at $13.75/hour BENEFITS: Paid time off, telehealth services provided for staff and immediate family members, medical/dental/vision insurance offered, life insurance/long-term disability/accidental death coverage provided, Public Employees' Retirement Fund (PERF) contributions, 12 paid holidays, educational pay, professional development and skill-building opportunities, and more! ABOUT MUNCIE PUBLIC LIBRARY (MPL) Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Click HERE to visit our website and learn more about MPL! We are an equal opportunity employer and committed to diversity Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment, including for essential functions We encourage interested individuals to apply even if not 100% of the position requirements are met A criminal background check is required before employment For any questions regarding the hiring process, application, job description, benefits, etc., please contact MPL Human Resources by emailing MPLHR@munpl.org or by calling (765) 747-8228 ABOUT MARING-HUNT LIBRARY (MH) Maring-Hunt Library is located between South View Elementary School and the Wilson Apartments on the south side of Muncie. MH offers a circulating collection of books, magazines, CDs, DVDs, and more. Maring-Hunt Library also provides free public access computer use, free Wi-Fi, low-cost printing and copying, free programs on a variety of subjects, story times for children, programming for teens, book clubs for adults, and community meeting space. Ready Readers early literacy program and Great Achievers after school program are located in Maring-Hunt Library. Free Notary service is available by appointment. Maring-Hunt Library also has an expansive green space that provides pavilions for gatherings, community garden space, a health track, and a StoryWalk book trail. POSITION PURPOSE To fulfill routine and higher circulation functions and provide essential customer service. Also to assist with the training of Circulation Assistant I (CAI)s. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully, an individual must be able to perform these functions satisfactorily with or without reasonable accommodations. Assist customers and other Circulation Assistants with all aspects of the circulation process and provide guidance on circulation policies/procedures including but not limited to: (1) Registering customers for Library cards, check materials in/out, process fines/fees, etc. (2) Effectively handling customer needs and questions either in person or over the phone Perform daily higher circulation functions including but not limited to: (1) Completing the morning deposit, making change for department money drawers, using basic math skills to calculate and troubleshoot money errors, etc. (2) Running database reports, maintaining accurate written/digital records for all transactions, etc. (3) Handling and processing damaged materials Accurately and efficiently handle/process all money received, enuring security and compliance with MPL policies/procedures Shelve and pull items accurately with combinations of letters and numbers (including decimals) Help customers use library equipment (i.e. self-checkout machines, etc.) Requirements EDUCATION AND/OR EXPERIENCE Required: High school diploma or equivalent Preferred: Maintain a valid Indiana Driver’s License and personal automobile insurance KNOWLEDGE, SKILLS, AND ABILITIES The requirements below are representative of the knowledge, skills, and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations. Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner Technical: Comfortable in using computers, appropriate software, and job-related equipment This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL. (Revised March 2026)

Responsibilities

The Circulation Assistant II is responsible for fulfilling routine and higher circulation functions, providing essential customer service, and assisting with the training of Circulation Assistant I staff. This includes registering customers, checking materials in/out, processing fines, handling daily deposits, and maintaining accurate transaction records.