Circulation Clerk (Part-Time, 18 hours per week) at Glenview Public Library

Glenview, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

18.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Switchboard Management, Library Policies, Interlibrary Loan Processing, Passport Services, Computer Operation, ILS Software, MS Office, Problem Solving, Interpersonal Skills, Time Management, Adaptability

Industry

Libraries

Description

Description Are you looking to work at a service-focused library dedicated to connecting the community to knowledge, ideas, and information in meaningful and impactful ways? If so, consider coming to work with us as a Circulation Clerk and join our Material Services Team. This is a part-time position (18 hours/week). Under the supervision of the Circulation Manager, this employee serves as the Circulation Clerk. The Circulation Clerk is responsible for providing excellence in customer service whether at the front desk or Drive-Up Window, manages switchboard, processes library cards, accepts payments, checks in/out materials, and has a working knowledge of all library policies/procedures. Ability to deal effectively with routine and non-routine issues with minimal supervision. The pay rate for this position is $18.00 per hour. Essential Functions and Responsibilities of this position include: · Processes Intra-library loan material (in-transit) and holds daily. · Manages the switchboard and directs calls in a friendly manner. · Maintains an awareness and understanding of current policies and procedures and displays proficiencies in all functions within their assigned area. · Develops and maintains position-relevant technology skills. · Participates in outreach to open library cards as needed. · May participate in library-wide workgroups. · Participates in relevant training, continuing education, and/or professional development. · Assumes responsibility for opening and closing the department. · Provides passport services as a passport agent. · Performs other duties as assigned. Education/Experience/Qualifications · High School Diploma or GED required, some college preferred. · Minimum one year library experience preferred or relevant experience in an office environment. Knowledge, Skills, and Abilities · Available to work evenings and weekends as needed. · Ability to sit, walk, stand, bend, and stoop on an occasional basis. · Ability to grasp, push, pull objects such as files, file cabinet drawers, and ability to reach overhead. · Ability to lift up to 25 lbs. on an occasional basis. · Successfully handles multiple tasks and projects simultaneously. · Communicates effectively in person, by telephone and in writing, with staff, and the public. · Works independently and prioritizes tasks to meet deadlines. · Familiarity with a variety of library machines, such as self-checkouts, copy machines, receipt printers, and cash register, etc. · Adaptable to changes in existing practices, library routines, and workflows. · Excellent interpersonal skills and ability to maintain and foster cooperative, courteous working relationships with a multicultural/multigenerational staff and patron population. · Can listen, analyze, problem solve, and exercise good judgment when handling both routine and non-routine issues. · Can operate a personal computer; has knowledge of ILS software and MS Office (Word, Excel, Outlook). To Apply: Careers | Glenview Public Library Decisions and criteria governing the employment relationship with all employees at the Glenview Public Library are made in a non-discriminatory manner, without regard to race, color, religion, actual or perceived sex, gender, national origin, citizenship status, ancestry, sexual orientation or sexual preference, gender identity, age, marital status, pregnancy status, physical or mental disability (unrelated to an individual's ability to perform the essential functions of the job either with or without a reasonable accommodation), association with a person with a disability, unfavorable discharge from military service or military status, genetic information, or any other category protected by state, federal or local law.

Responsibilities

The Circulation Clerk provides excellent customer service at the front desk and Drive-Up Window, manages the switchboard, processes library cards, accepts payments, and handles material check-in/out under the Circulation Manager's supervision. Essential functions include processing inter-library loans, maintaining policy awareness, assuming opening/closing responsibilities, and providing passport services.