Zachary Piper Solutions is seeking a Cisco CUCM Technician to support an ARMY NATIONAL GUARD program based in Arlington, VA. This role will serve as a specialist for enterprise voice, video, and collaboration technologies based on Cisco Unified Communications architecture, providing support regarding Cisco UC infrastructure within a large scale federal or enterprise environment. This is an onsite position that requires an Active Secret Clearance (can hold TS).

REQUIREMENTS:

• Associates Degree Preferred
• 3+ years of experience with Cisco Unified Call Manager environment
• Security+CE in Active status
• One of the following in Active Status: Network+ or CCST or CCNA
• In-depth knowledge of DoD and industry best practices of Cisco telephony systems
• Knowledge of Cisco hardware to include Cisco 89800 Series Endpoints
• Knowledge of Cisco software to include Cisco Call Manager Version 15
• Active Secret Clearance (can hold TS)

• Maintain Cisco UC solutions, including CUCM, Unity Connection, IM&P, Expressway, Jabber, Webex, and UCCX.
• Troubleshoot and resolve basic issues involving call routing, SIP trunking, voice gateways (CUBE), and QoS.
• Provide Tier III support and root cause analysis for escalated voice/collaboration issues.
• Work closely with the Network, AV, Security, and Service Desk teams to ensure end-to-end service delivery and availability.
• Support the integration of UC systems with Microsoft Teams, Office 365, and enterprise video conferencing platforms.
• Participate in on-call rotation and after-hours support for scheduled maintenance or urgent outages.
• Assist with DISA STIG compliance, vulnerability remediation, and reporting for systems under RMF.
• Other duties as assigned.