CISCO CUSTOMER SUCCESS PRACTICE LEAD

Job Req ID: 49883
Posting Date: 8 Aug 2025
Function: Sales and Commercial
Unit: Business
Location:1 Braham Street, London, United Kingdom
Salary: Competitive plus benefits
Closing Date: Tuesday 19th August 2025
Locations: Birmingham, Bristol, London or Manchester

THE SKILLS YOU’LL NEED

Relationship Building
Strategic Planning
Communication
Solution Selling
Inclusive Leadership

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

• Leading BT’s Customer Success practice to drive customer health, retention and growth.
• Design and delivery of customer success plans that align technology adoption with customer goals and industry trends.
• Inspiring and leading the team to hit BT’s Cisco Customer Success team sales targets and key performance metrics at team and colleague level.
• Building trusted, executive-level relationships with customers to understand and qualify their needs and strategic priorities.
• Collaborating across teams to build and maintain a strong pipeline of qualified opportunities.
• Overseeing the full customer lifecycle from onboarding through value realisation, adoption, renewal and growth phases.
• Proactively managing renewal risks with clear action plans and coordinating with renewal and sales teams.