Cisco High Touch Engineer at Telsource Corporation

Rome, Lazio, Italy -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco Routing & Switching, IOS-XE, IOS-XR, Catalyst, Nexus, WAN, TCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, QoS, IPv6, Python, Ansible

Industry

IT Services and IT Consulting

Description

About Acuative Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT. Role Overview Cisco High Touch Engineer (Red Badge) Location: Milan, Italy Sector: Public Sector | Pubblica Amministrazione Engagement: Long-term, Embedded Role The Opportunity We are seeking a senior Cisco High Touch Engineer (Red Badge) to support mission-critical networks within the Italian Public Sector, working closely with central government bodies, ministries, and public institutions. This is a high-impact, trusted-advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer’s IT organization. Your Role * Act as the primary technical authority for complex, business-critical network environments * Provide proactive and reactive high-touch engineering support * Lead SEV-1 / SEV-2 incidents and resolve chronic, large-scale network issues * Influence network architecture, upgrades, and long-term optimization * Build strong relationships with customer engineers, architects, and leadership * Drive escalations with Cisco TAC and global engineering teams Technical Expertise * Deep hands-on experience with enterprise or service provider IP networks * Strong knowledge of TCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, QoS, IPv6 * Cisco Routing & Switching (IOS-XE, IOS-XR, Catalyst, Nexus, WAN) * Exposure to automation and modern operations (Python, Ansible, APIs – preferred) Experience & Certifications * 7–15+ years in senior network engineering, consulting, or high-level support roles * Proven experience supporting large, complex, mission-critical networks * CCNP required, CCIE strongly preferred Why This Role * Operate at the highest technical tier within Cisco’s ecosystem * Act as a trusted advisor, not just a support engineer * Influence the stability, resilience, and future direction of critical public-sector networks * Backed by Cisco and delivered through Acuative, a trusted Cisco CX partner

Responsibilities

This senior role involves acting as the primary technical authority for complex, business-critical network environments, providing proactive and reactive high-touch engineering support. Responsibilities include leading major incident resolution, influencing network architecture, and building strong relationships with customer and Cisco teams.