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Cisco PCCE & Finesse Workflow Engineer at ZENSAR TECHNOLOGIES SINGAPORE PTE LTD

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cisco PCCE, Cisco Finesse, REST APIs, XMPP, SQL Server, PostgreSQL, Java, Docker, Kubernetes, Python, PowerShell, Splunk, Prometheus, Grafana, GitOps, Helm

Industry

IT Services and IT Consulting

Description

· Strong hands-on experience with Cisco PCCE in enterprise environments. · Proven expertise in Cisco Finesse (agent desktop customization and gadget development). · Experience with CCP REST APIs and XMPP-based integrations. · Solid understanding of contact center routing logic (queues, skills, priorities, task routing). · Experience designing high availability and disaster recovery solutions. · Familiarity with messaging systems such as Kafka or Redis. · Experience with observability and monitoring tools (Splunk, Prometheus, Grafana). · Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD). · Proficiency with SQL Server or PostgreSQL. · Experience working in healthcare or other regulated environments (HIPAA/PHI). · Strong troubleshooting, communication, and documentation skills. Nice to Have · Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms. · Familiarity with Genesys or other contact center platform migrations. · Advanced knowledge of Docker/Kubernetes (OpenShift preferred). · Scripting experience (Python, PowerShell) for automation. · Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.

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Responsibilities

Design, deploy, and maintain Cisco PCCE and Finesse configurations within high-availability healthcare environments. Develop automated routing workflows and ensure all solutions comply with HIPAA and PHI security standards.