Summary:
Seeking a highly qualified Senior level Cisco Unified Communications Manager (CUCM) engineer to design, implement and provide maintenance and support of enterprise-level voice solutions including Call Manager, Unity Connection, Emergency Responder and VoIP endpoints. The Engineer shall possess a deep understanding and bring expertise of CUCM cluster design and operations. Engineer will function in a Tier 3 role within a team environment and provide Tier 2 and Tier 3 support. Engineer shall possess the ability to lead voice solution implementations from planning to execution. This role is critical in support of the enterprise CUCM infrastructure.

QUALIFICATIONS AND DESIRED SKILLS:

• Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration
• 7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment.
• Possess strong knowledge and experience with Cisco voice gateways (VG410, 420, 450)
• 7 years’ experience with CUCM. Versions 14 or 15 are preferable.
• Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates)
• Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing
• Familiarity with 3rd party integration (Microsoft Teams)
• Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE)
• Possess strong written and verbal communications
• Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits etc.
• Solid team player and ability to mentor

DESCRIPTION OF DAILY DUTIES:

• Configure and support CUCM clusters, voice gateways and endpoints in a multi-site environment.
• Configure and support SIP trunks to ensure optimal call routing amongst sites and PSTN
• Provide Tier 3/advanced level investigation and troubleshooting of complex voice issues across the enterprise voice environments.
• Monitor and maintains CUCM cluster health, performance and availability across the enterprise, document voice issues and make recommendations for any adverse findings that will impact cluster health
• Provide support to internal support groups such as PMO, NOC and Installations
• Collaborate with Cybersecurity/Information Assurance groups to ensure the security and integrity of CUCM, and ensure the system aligns with standards and compliance requirements.
• Lead enterprise voice related projects, migrations, tech refreshes, deployments and implementations.
• Support planned maintenance activities such as system patching and vulnerability management and configuration changes.
• Be able to collaborate and perform in a team oriented and as an individual contributor.
• Be a self-starter and able to work independently
• Provide cross training across the enterprise voice teams, Tier 2 and Tier 3.
• Develop and maintain system designs, diagrams and standard operating procedures (SOPs).
• Ensures enterprise CUCM is highly available, failover and contingencies are in place.
• Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system.
• Participates in industry partners technology research, evaluations and solutions

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

LI-DM